In today's competitive marketplace, it is critical to find, keep, and motivate employees who can contribute to excellent performance. The presenter, an authority on employee loyalty, will define workforce engagement and describe its contribution to organizational success against the backdrop of a new U.S. national benchmark survey study on the components of workforce engagement and their respective relationships to job and organization performance.
Why should management professionals attend this webcast?
* Less than half of today's employees can be counted on to "stay longer, work harder, and recommend the company as a good place to work", while nearly one third are doing things that threaten their organization's ongoing customer loyalty.
* With the cost of replacing workers ranging from six to eighteen months of an employees salary, it is incumbent on today's hiring managers to understand what drives workforce engagement and increased employee tenure.
* In addition, as products and services become harder and harder to differentiate, the importance of customer service and after sales care and support becomes more and more critical to the success of any company.
* Customers buy products and services from a company, but form relationships with people, making the measuring and managing o of workforce engagement a critical business function.
This session is imperative for anyone who wants to understand the drivers of workforce engagement and contribute to an organization's positive business outcomes!