Not too long ago, no one had heard of it — and now the term “Talent Management” is everywhere! But what does it really mean? And what if you’re called to implement it - stat? Join SumTotal’s Dawn Cassidy, Senior Director of Global Talent Management, to learn how to triage a crisis, then provide world-class “emergency care” that aligns with your corporate and your talent management strategies.
In 2006, SumTotal initiated a program designed to measure and improve our ability to deliver excellent customer service. Business drivers included managing the impact of company growth on customers, reducing customer issue escalations, and increasing the number of reference-able customers.
From these overarching business challenges, Dawn’s Talent Management team designed and executed employee onboarding and development programs that contributed to significant, ongoing positive change. Now entering year 2, Dawn has measurable and impressive results to share. Along the way, she’ll give you the secrets to her quick-start talent management process to help you address and head off business issues.
Please note: This presentation focuses on principles and concepts for Talent Management practitioners and line of business leaders. It is system agnostic and does not include SumTotal product demonstrations.
The HR industry´s premier online community and resource for Human Resource professionals: HR, human resources, HR community, human resources community, HR best practices, best practices in human resources, online communities for HR, HR articles, HR news, human resources articles, human resources news, HR events, leadership, performance management, staffing and recruitment, benefits, compensation, staffing, recruitment, workforce acquisition, human capital management, HR management, human resources management, HR metrics and measurement, organizational development, executive coaching, HR law, employment law, labor relations, hiring employees, HR outsourcing, human resources outsourcing, training and development
hr.com.
human resources management resources for hr professionals. |
HR menus
|
HR events
|
HR Sitemap