The question du jour in staffing is "What is the most important talent metric". At Valero, our answer is as easy as "Green, Yellow, Red!" Mission critical business systems are continuously monitored in a multi-dimensional fashion to ensure optimal performance of critical systems. Macro-level monitoring is used by management to instantaneously assess the effectiveness of the entire systems. Micro-level monitoring is used to rapidly diagnose the root cause of problems and to also continuously improve the performance of each process.
Dan Hilbert implemented this same system-wide performance monitoring paradigm in Valero´s talent acquisition and talent management systems that resulted in multiple awards and a claim from Dr. John Sullivan as "Best metrics in recruiting, bar none." Ultimately this unique data feeds human capital ROI and ROE business metrics.