The ability of leaders to influence others has become a defining capability. As leaders learn to enroll their team in decision making, they need a new set of skills to manage differences in viewpoints, foster open confrontation and issue resolution, and encourage a sense of ownership.
Howard Guttman provides HR professionals with practical tips for helping leaders step up to the emerging demands for managing conflict and building high-performance teams. This requires reframing the role of HR practitioners, as they learn to model appropriate behavior, “mirror” the behavior of others, and provide coaching, facilitation, and real-time skill transfer to change individual and team behavior. He brings the discussion to life with examples form his work with senior HR professionals in a variety of companies, such as Chico’s, Johnson & Johnson, L’Oréal USA, and Mars, Inc.
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