Regardless of the industry, numerous studies have shown that low engagement impacts productivity, customer service, retention, and, ultimately, an organization’s bottom line. Identifying and resolving engagement issues is an essential part of growing a business and increasing shareholder value. ClearPicture helped IBM employ their Exit Survey as a powerful tool for gathering intelligence on engagement. The information was fed back into other components of IBM’s various engagement initiatives in order to align HR’s front-end programs to ongoing employee needs.
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