The core of Best Buy´s "Customer Centricity" program is to differentiate the company based on providing quality service and a superior customer experience.
Best Buy needed a hiring management solution to help them assess and hire the right employees to make this program successful. They also needed to increase consistency and reduce the costs associated with in-store hiring.
Manual processes, paper-based hiring and associate turnover were not only keeping Best Buy from gaining visibility into the company´s store-level hiring, they were also generating steep hiring costs- especially during peak seasons and new store staffing.
Join us on March 2, 2006 as we discuss how Best Buy´s staffing team confronted these challenges, implemented solutions, and achieved the return on staffing investment they were looking for.