A recent Towers Perrin study found that the largest frustration among top-performing young workers is reporting to managers with poor leadership competencies. Financial services company HSBC-North America considers the development of strong managers and leaders to be a high priority and they have a process that has been highly effective.
HSBC-North America employs 53,000 people in the U.S. and Canada and is consistently ranked among Training magazine´s top 100 companies for training and development opportunities. Anne McIntosh, Vice President of learning, development and talent management at HSBC-North America describes how they identify potential future leaders and groom them for leadership roles. Hear about HBSC´s 21 leadership competencies and the curriculum used to help individuals grow their abilities to manage and lead. Find out what else HBSC is doing to ensure that managers are prepared to be effective at creating an environment that is engaging for employees and supportive of their needs.