Being “lean and mean” is a philosophy all companies strive to follow. A methodology, which however requires the continuous and critical review of all business aspects to determine their overall effectiveness and value. A process, which must therefore also apply to training. Then training is not just an activity but also a key contributor to a company’s success, impacting numerous bottom line metrics through its influence on employee performance.
Training serves many masters and purposes. The four level classification of Donald Kirkpatrick, however, usually serves as the framework for many training evaluation measures. The first two levels focus on assessing the reactions towards a learning event, and actual knowledge retention. Tests and surveys, distributed before and immediately after the event, are the common assessment tools used to determine which training areas need modifying to better serve both trainee and organizational needs.
The last two levels of the Kirkpatrick framework concentrate on measuring the transfer of learning to the workplace and the bottom line results of training. This through observations made and performance appraisals performed once the learner has had the opportunity to implement the learning. A method, which can quickly identify any misalignments between a training program and a company’s strategic goals.
Training programs are, however, not one-time events, and, therefore, need their effectiveness to be continuously evaluated. A task, which a company with the help of modern training evaluation solutions, like the Human Performance Suite from Comartis, can easily perform. Modular in design and highly configurable, it can quickly and cost efficiently deliver tailored environments to meet any training evaluation need. At its core is a centralized system, which allows for:
- The continuous assessment and monitoring of individual progress and proficiency as well as training activities in order to measure knowledge retention, identity gaps and provide instant feedback;
- The systematic and centralized collection of all data to ensure the entirety and integrity necessary to gain valid, accurate and reliable assessment results;
- The automation and recording of workflow processes to ensure the systematic adherence to the assessment process and to minimize potential errors and inconsistencies;
- The prompting of real-time alerts to report training assessment irregularities; and
- The generation of tailored performance reports to verify training effectiveness and demonstrate its impact on business metrics.
In summary, Comartis’ Human Performance Suite can help a company quantify the bottom-line impact of its training initiatives, their return on investment, in order to make decisions, which will create value for the business as a whole.
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