Vangent, Inc., a leading provider of results-oriented talent management solutions, today announced that the New Hire Teller Orientation Program developed in partnership with Bank of America was recognized by the American Society for Training and Development (ASTD) for Excellence in Practice in two categories — Organizational Learning and Workplace Learning & Development.
Chicago, IL, June 4, 2007 - Vangent, Inc., a leading provider of results-oriented talent management solutions, today announced that the New Hire Teller Orientation Program developed in partnership with Bank of America was recognized by the American Society for Training and Development (ASTD) for Excellence in Practice in two categories — Organizational Learning and Workplace Learning & Development.
ASTD’s Excellence in Practice program recognizes organizations for results achieved through the use of workplace learning and performance practices and interventions. Practices must demonstrate alignment with business objectives, a clear evaluation strategy, and evidence of actual or projected results.
The New Hire Teller Orientation Program was designed to impact the most critical learning and business metrics based on a needs assessment and performance analysis. Targeted improvements included greater standardization and exposure to job skills training, increased learning efficiencies, and marked improvement in quality assurance. Following the thorough front-end analysis, Vangent engineered a new blended learning curriculum for this critical customer-facing audience.
Results this program has generated thus far include:
- Increase in course completion rates from 10% (previous course) to 90% (new course)
- 33% reduction in training time
- 24% decrease in average errors per 1,000 transactions
- 24% improvement in average net cash differences (end-of-day balance)
“Meaningful learning outcomes start with a solid grasp of the business issues and consider the learning environment and user requirements,” said Mike Callahan, Vice President, Learning Solutions, at Vangent, Inc. “We are pleased to have been Bank of America’s partner of choice on this critical initiative, and proud that ASTD has recognized Bank of America’s accomplishment.”
ASTD will present Excellence in Practice awards and citations June 4, 2007 in Atlanta during the ASTD 2007 International Conference & Exposition.
About Vangent, Inc.
With over 5,500 employees worldwide, Vangent, Inc. is a leading global provider of Consulting, Systems Integration, Human Capital Management, and Business Process Outsourcing services to the U.S. federal and international governments, higher education institutions, and corporations. Through Vangent’s Human Capital products and services, thousands of clients have successfully improved workforce acquisition, development, and advancement. From industry-leading selection and hiring solutions, to best of breed learning, organizational development, and talent management solutions, Vangent helps clients achieve the greatest return from their human capital. For more information, please visit www.vangent-hcm.com
About Bank of America
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses, and large corporations with a full range of banking, investing, asset management, and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving more than 56 million consumer and small business relationships with more than 5,700 retail banking offices, more than 17,000 ATMs, and award-winning online banking with nearly 22 million active users. Bank of America is the No. 1 overall
Small Business Administration (SBA) lender in the United States and the No. 1 SBA lender to minority-owned small businesses. The company serves clients in 175 countries and has relationships with 98 percent of the U.S. Fortune 500 companies and 80 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is listed on the
New York Stock Exchange.
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