WESTON, Fla.--(BUSINESS WIRE)--Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, announced today that International Dairy Queen, a wholly owned subsidiary of Berkshire-Hathaway that services more than 5,600 Dairy Queen restaurants in the United States, Canada, and other international locations, has streamlined human resources and payroll with UltiPro delivered through Ultimate’s software-as-a-service (SaaS).
Dissatisfaction with using a payroll service bureau led Dairy Queen to select UltiPro for its dynamic reporting capabilities, flexible setup, robust functionality, and convenient SaaS delivery. Director of Human Resources Linda Mullenbach says the results have been significant—benefiting the HR team and Dairy Queen’s 2,800 employees working in more than 70 stores in the U.S.
Previously, each of Dairy Queen’s locations processed its payroll individually by calling in its HR/payroll details to a third-party vendor. The process was extremely manual and inefficient. With UltiPro, Mullenbach’s team has immediate access to companywide payroll processes and data. One centralized system with consolidated information delivers rapid reporting for strategic decision-making.
“UltiPro gives us absolute visibility throughout the organization. We can generate analytics by store, by state, or for the entire company,” said Mullenbach. “For example, UltiPro’s reports provided valuable insight to enhance our benefit plans and create greater cost efficiencies. With our multi-location workforce, I don’t know how we functioned without the type of business intelligence tools we have now.”
Reporting has also significantly improved for Mullenbach and her team because of UltiPro’s flexible setup. Subsidiaries or stores can be organized as unique component companies, and relevant information can be conveniently consolidated for accurate reporting or payroll. The company benefits from one centralized payroll that authorized users at any one of the company’s stores can access and update as needed.
“Compared to our previous provider, processing payroll now is like day and night,” said Mullenbach. “I use UltiPro’s roles-based security to give our stores access to their employees’ information. This self-service feature enables each store manager to answer questions, input new hires, and update job changes or terminations. At the same time, I can process payroll centrally and have everything I need for reporting. Because all the information is centralized, everyone feels more a part of a team—one big family ready to help each other.”
Customers who use Ultimate’s SaaS model also can empower their entire organization. In addition to enabling remote administrators to access the system, Dairy Queen is debuting self-service for its workforce as well as UltiPro’s recruitment functionality.
“UltiPro through SaaS is really the perfect solution for managing human capital. We can accomplish tasks using the Internet from either home or office, we get cutting-edge functionality, and there are no software maintenance worries. I love it because I can focus on my primary goal: to serve our employees,” said Mullenbach. “The customer support is great, which I attribute to the culture at Ultimate. Dedication to service radiates throughout the organization. Ultimate’s people are so positive, and their commitment to the UltiPro solution is demonstrated every single day.”
“At Ultimate, we believe our culture has a tremendous impact on our customer service,” said Greg Swick, chief sales officer for Ultimate Software. “By delivering a solution ranked as a leader in our industry and by providing our customers with an award-winning service team, we are in an excellent position to help businesses like Dairy Queen achieve their goals.”
About Ultimate Software
A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate markets its award-winning UltiPro products as on-demand services through software-as-a-service (SaaS) and as on-premise software. Based in Weston, FL, the Company employs more than 900 professionals who are focused on developing the highest quality products and services. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management, was named the #1 “Best Product Development Team” in the nation by the American Business Awards, and was ranked the #1 best medium-size company to work for in America by the Great Place to Work® Institute. Ultimate has more than 1,700 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony Music Entertainment. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.
UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.