Human Resources: Ultimate Software Earns Prestigious Support Center Practices Certification for Seventh Consecutive Year

   WESTON, Fla., Feb. 15 /PRNewswire-FirstCall/ -- Ultimate Software
(Nasdaq: ULTI), a leading provider of Web-based payroll and workforce
management solutions, announced today that for the seventh straight year
Ultimate Software's support center has achieved certification from the Support
Center Practices (SCP) certification program. SCP certification quantifies the
effectiveness of an organization's customer support based upon a stringent set
of performance standards and represents best practices in the industry.
 
    "In 2004, Ultimate Software set a goal to create the ultimate customer
experience 100% of the time, setting the standard of service delivery in our
industry," said Jon Harris, Ultimate Software's senior vice president of
services. "By staying focused on that goal, we have continued to improve our
already high levels of customer satisfaction and retention rates,
differentiating us from our competitors. The SCP Certification validates our
commitment to service excellence."
     
    SCP Certification, the internationally recognized standard created by a
consortium of leading technology companies and Service Strategies Corporation,
defines best practices for delivering world-class technology support. The
program quantifies the effectiveness of customer support, establishes a
foundation to build on existing quality processes, and provides a clear focus
on measurable results. SCP certification requires comprehensive on-site audits
to confirm that companies meet the requirements of approximately 100 business
elements defined in the program. Certified organizations must demonstrate
their continued commitment to high performance standards through annual re-
certification audits.

    "By passing the rigorous requirements necessary to achieve SCP
Certification, Ultimate Software has made it clear it is committed to
delivering outstanding support to its customers," said SCP Auditor Kristin
Robertson.
     
    Attaining the SCP certification aligns Ultimate Software with other
leading technology companies that have achieved the prestigious and sought-
after designation, including Lockheed Martin Incorporated, McKesson
Corporation, Network Appliance Incorporated, Rockwell Automation, Nokia, EMC,
and Xerox Corporation, among others. Currently, more than 200 technology
support organizations around the world participate in the SCP program.
    About Support Center Practices (SCP) Certification

    The Support Center Practices (SCP) Certification program was developed to
address service quality issues that affect the rapidly growing technology
support industry.  A consortium of forty sponsor companies created the program
along with Service Strategies Corporation.  These companies contributed their
insight and perspective into defining the key elements required for delivering
World Class support.  Service Strategies Corporation is responsible for
administering the SCP Certification program and conducting on-site
certification audits. For more information about SCP Certification, contact
Service Strategies Corporation at 858.674.4864, toll free in North America
800-552-3058, email info[at]servicestrategies.com or visit
http://www.scpcertification.com .
About Ultimate Software
     Ultimate Software, a leading provider of Web-based payroll and workforce
management solutions, markets award-winning UltiPro as licensed software, as a
hosted application through Intersourcing, and as a co-branded offering to
Business Service Providers (BSPs) under the "Powered by UltiPro" brand.
Employing approximately 500 professionals who are focused on developing the
highest quality products and services, Ultimate Software was named the 2005
Payroll Provider of the Year by the Human Resources Outsourcing Association
and listed among the 2005 Top 25 Best Medium-Sized Companies to Work for in
America by the Great Place to Work Institute and the Society for Human
Resource Management. Ultimate Software customers represent diverse industries
and include such organizations as The Container Store, Elizabeth Arden, The
Florida Marlins Baseball Team, The New York Yankees Baseball Team, Nintendo of
America, Ruth's Chris Steak House, and SkyWest Airlines. More information on
Ultimate Software's products and services can be found at
http://www.ultimatesoftware.com .
     UltiPro and Intersourcing are registered trademarks of The Ultimate
Software Group, Inc. All other trademarks referenced are the property of their
respective owners. For Sales Information: Ultimate Software
Phone: (800) 432-1729
Web site: http://www.ultimatesoftware.com
CONTACT:  Darlene Marcroft, Ultimate Software,  1-954-331-7444, or
darlene_marcroft[at]ultimatesoftware.com/