WESTON, Fla.--(BUSINESS WIRE)-- Ultimate Software (Nasdaq:ULTI), a leading provider of end-to-end strategic human resources, payroll, and talent management solutions, today announced that Tropical Financial Credit Union has improved its human capital management efficiencies with UltiPro’s sophisticated payroll functionality, easy-to-use reporting capabilities, and highly responsive customer service.
Previously, Tropical Financial used a payroll service bureau, a solution that became restrictive and inefficient due to the lack of control, flexibility, and functionality. By switching to UltiPro, the credit union has substantially improved the productivity of its employee management operations and streamlined the day-to-day responsibilities of its HR/payroll associates.
Before UltiPro, payroll processing was extremely tedious and time consuming. Each pay run required many hours of reconciliation and checking for errors manually because the HR/payroll team found that modifications, such as job changes, terminations, or salary increases were sometimes not applied properly by the service bureau, if at all. With UltiPro, Tropical’s payroll staff is confident information is correct because changes are applied as they are made and the team has the opportunity to audit the payroll before it’s completed as an extra measure to ensure data integrity.
“Since we moved from a service bureau to UltiPro, I can breathe. I don’t have to devote a whole week to payroll, and then worry about checking and double-checking figures,” said Judi Arampatzis, payroll administrator for Tropical Financial. “When I hit the button to complete payroll processing, I know I will get what I expect. I complete my work in a fraction of the time because UltiPro can handle our complexities with ease. Plus our efforts are nearly 100% accurate. I’m in charge of payroll now instead of it being in charge of me.”
One of the biggest challenges for HR/payroll professionals in financial services is creating reports to meet a wide variety of purposes. Audits, for example, can require numerous real-time reports that are very specific and intricate. Because of UltiPro’s sophisticated and flexible reporting functionality, the HR staff handles Tropical Financial’s audits more smoothly and efficiently than ever before. The HR team can now create any of the reports needed, such as manpower expenses by department or overtime reports, within minutes themselves, without requiring a consultant or IT department assistance.
“With UltiPro, I can create reports myself instead of relying on a third party and hoping I get the data that I need in the time required,” said Arampatzis. “Our auditors often mention that they wish more businesses had our ability to quickly turn around their unique requests.”
Another key difference between Ultimate Software and Tropical Financial’s prior service bureau vendor is Ultimate’s level of customer support and responsiveness to inquiries. “Ultimate’s service is phenomenal. I love being able to submit service requests online, and I usually get a response much more quickly than expected. The customer service team is usually tripping all over themselves to help me,” Arampatzis said. “I’ve been in the payroll industry for almost 40 years. I used a service bureau for most of that time so I was reluctant to change. Now I wish I had switched much sooner.”
“Every day, more companies are learning about the advantages of UltiPro Workplace, and many of these customers cite the same reasons as Tropical Financial for making the change,” said Chris Phenicie, senior vice president of sales for UltiPro Workplace. “Customers want to manage their human resources and payroll processes cost-effectively and efficiently, without being constrained by the limitations of their solution provider. We’re very happy that we are helping Tropical Financial achieve measurable improvements with UltiPro Workplace.”
About Ultimate Software
A leading provider of end-to-end strategic human resources, payroll, and talent management solutions, Ultimate Software markets its award-winning UltiPro products as on-demand services through its software-as-a-service (SaaS) offering, Intersourcing, and as licensed software. Based in Weston, FL, the Company employs more than 900 professionals who are focused on developing the highest quality products and services. In 2008, Ultimate Software was cited as a “Leader” in Forrester Research Inc.'s 2008 Wave evaluation of HR Management Systems in both the U.S. Midmarket and Multinational Enterprise Market, was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management, and was named the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate Software was ranked the #1 best medium-size company to work for in America by the Great Place to Work® Institute in June 2008. Ultimate Software has approximately 1,600 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, Ruth’s Chris Steak House, and Sony BMG Music Entertainment. More information on Ultimate Software’s products and services can be found at www.ultimatesoftware.com.
UltiPro and Intersourcing are registered trademarks of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.