With company growth increasing by more than 100% in only a few years, Amcom Software’s HR team believed that the payroll service bureau it had been using could not keep up with the pace of its expansion. Frustrated with the previous provider’s service and concerned about impacts to employee management with projected growth, HR executives decided the company needed an HCM solution that delivered unified HR and payroll functionality with real-time reporting capabilities. Amcom chose UltiPro and is today benefiting from Ultimate’s customer support and payment services.
When Amcom was researching potential HR software providers, the decision-making team regarded customer service as a significant factor in the selection process. With customer support that has received numerous awards and third-party rankings of excellence, Ultimate provides customers with named service representatives in order to better understand customers’ unique needs, respond as quickly as possible, and establish personal relationships with the right people at each of the organizations it serves.
“Ultimate’s service is fantastic. We can submit a service ticket online, and within a few minutes, we receive a response,” said Joanna Leach, HR director for Amcom. “Ultimate’s service has exceeded our expectations. Our support services representative thinks out-of-the-box, and we certainly didn’t have these kinds of forward-thinking contributions with the service bureau.”
Using Ultimate’s payment services for taxes, garnishments, and wage attachments, Meagan Lechner, HR generalist, is also pleased with the personal attention Amcom receives.
“We recently submitted some information and our payment services representative called us to recommend a small change to make sure everything was perfect,” said Lechner. “It’s great to know that we were contacted when someone had an idea of how we could do something better — to know that someone at Ultimate is watching out for us.”
In addition to cutting payroll processing time by 50%, improving data integrity, and enhancing its reporting through UltiPro’s business intelligence tools, Amcom has also empowered its employees with UltiPro’s self-service capabilities. And with HCM functionality playing a critical role for her department, Leach was very impressed that Ultimate offered the company a free Webinar to learn about important upcoming solution enhancements.
“It was great that we were given an opportunity to see upcoming UltiPro improvements, so we knew what to expect. With the service bureau, we would just go into the system and see changes without any notice or explanation,” said Leach. “We are very pleased with UltiPro, and Ultimate’s superior service is adding just as much value as its solution.”
“At Ultimate, we know the right solution starts with having the right partnership. Ultimate’s people are dedicated to providing the best customer services in the HCM industry,” said Chris Phenicie, senior vice president of UltiPro Workplace for Ultimate Software. “We are glad that Amcom is benefiting from this commitment.”
About Amcom Software
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications. Amcom Software’s advanced solutions for call center communications, emergency management, mobile event notification, and paging infrastructure are used by thousands of leading organizations in hospitality, healthcare, education, business, and government. Amcom’s acquisitions of Commtech Wireless and SDC Solutions, along with the additions of Xtend Communications and Telident E911 solutions, further solidify the company’s market leadership.
About Ultimate Software
The leading provider of unified, end-to-end human capital management (HCM) SaaS solutions in North America, Ultimate markets its award-winning UltiPro solution as an on-demand service through Software-as-a-Service (SaaS). Based in Weston, FL, the Company employs approximately 1,000 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the People’s Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,900 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, and Ruth’s Chris Steak House. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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