Arlington, Va. • April 02, 2007 • Plateau Systems, a leading provider of software for developing, managing, rewarding and optimizing organizational skills and talent, today announced that the Bersin & Associates report published last week, 2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems, has again identified Plateau as the leader in the overall satisfaction category in the global enterprise segment. Customers rated Plateau as the customer satisfaction leader or co-leader in 14 of 20 categories, and the sole leader in the categories that represent the most important measures of customer satisfaction, including overall satisfaction, customer service, and product/technical support. All ratings are based on customer surveys, with “leader” status awarded to vendors that received the highest peer group rating in each customer satisfaction category.
Plateau is rated a customer satisfaction leader or co-leader in the following 14 categories:
Overall Satisfaction
Ease of Use for Learners
Ease of Use for System Administrators
Content Integration
Configurability & Customization (ease of customization)
Technology Investment Protection (ease of upgrading)
Scalable to meet future needs
Provides all functionality needed out of the Box functionality
Reporting capabilities
Service and Support
Customer service
Product/Technical support
Business Partnership
Understanding and assistance with customers’ business and training challenges
Customer has adequate input to product direction
Long-term Platform Support (confidence that vendor will support the product)
"This comprehensive report, based on extensive customer feedback, highlights Plateau’s ongoing commitment to the success and satisfaction of our customers," said Paul Sparta, chairman and CEO of Plateau Systems. "Being recognized as the leader in the overall satisfaction category in the Bersin & Associates study for the second consecutive time is a true honor bestowed upon us by our customers. The talent management industry is growing and evolving rapidly, and as such, achieving true customer satisfaction and success is a challenging and never-ending effort in which we are continually investing and refining. From product usability and innovation, to global services and customer support, Plateau will continue to focus significant resources on these and other areas that are most important to our customers.”
About Bersin & Associates’ 2007 LMS Customer Satisfaction Study: An Industry Analysis of the Customer Experience with Learning Management Systems
2007 LMS Customer Satisfaction: An Industry Analysis of the Customer Experience with Learning Management Systems is a broad-based industry study based on survey results from 516 system administrators, training managers, and executives. This study evaluates a wide range of categories – product performance, customer service, technical support, and additional tools and capabilities – all from the customers’ perspective. The 2007 study covers offerings from 13 LMS vendors and analyzes over 20 different measures of customer satisfaction.
About Plateau
Plateau is a leading, global provider of adaptable, web-based software for developing, managing, rewarding and optimizing organizational talent to increase workforce productivity and drive business success. Plateau’s award-winning software is powering talent management initiatives across some of the world’s most successful organizations, including the American Red Cross, General Electric, the Internal Revenue Service, Capital One Services and the National Aeronautics and Space Administration (NASA). Industry analysts at Bersin & Associates, Forrester Research and other leading information and technology research and advisory firms continue to recognize Plateau’s leadership in delivering best-in-class functionality, technology and customer satisfaction. Plateau is headquartered in Arlington, Virginia, with offices across the United States, Europe and Asia Pacific. For more information, please visit www.plateau.com.