Problem-solving models are not new. However, they can be complex, with unclear techniques and methods that may not actually help people define a problem, and then recognize the habits and patterns that can get in the way of clear thinking toward resolution. The inability to distinguish between the types and levels of problems is one of the greatest barriers to solving those problems.
In No Problem, author Alex Lowy notes that problems differ in both complexity and uncertainty. As these conditions increase, people move from decisions, to problems, to dilemmas. This book guides readers to make decisions, solve problems, and manage and exploit dilemmas to their advantage. In many cases, organizations can turn around massive losses as a result.
Decisions need to be made, problems need to be solved, and dilemmas need to be managed and exploited. Those who develop the skill to face problems whenever they surface, and routinely do this well, exhibit flexibility, resourcefulness, confidence, and proactivity.
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