Alexandria, VA (
PRWEB) May 18, 2010 -- Learn why home-based agents are the crown jewels of customer service via an upcoming Webinar, “Home-Based Agents: The Crown Jewels of Customer Service”. This Webinar will be presented on Thursday May 27, 2010 at 2:00 p.m. by the
Telework Coalition (TelCoa) and
VIPdesk.
“Home-Based Agents: The Crown Jewels of Customer Service” will teach attendees the basics of
virtual contact centers, how at-home agents provide intuitive customer service from the start, how a home-based team increases both customer satisfaction and corporate revenue, how the incredible profile of the average at-home agent drives success, best practices for recruiting and managing home-based agents, and more. In addition, all attendees will receive a copy of TelCoa’s "
Top 10 Reasons for Virtual Work.”
Webinar presenters Jack Heacock, Senior Vice President and Co-Founder of TelCoa and Sally Hurley, President of VIPdesk will team up to provide a unique view of the work-at-home agent model: Jack will review the research behind and benefits of the model, and Sally will give real-life examples and practical insights of how a successful virtual customer care program improves both customer service and customer satisfaction.
“The home-agent model has increased customer satisfaction and revenue for countless companies, and really is the ‘magic bullet’ that can dramatically improve customer service for companies of all sizes,” said Sally Hurley, President of VIPdesk.
“Work[at]Home™ Agent Programs are the ‘Gold Standard’ for outstanding customer service, satisfaction, and continuity of operations; especially during those snow storms, floods, hurricanes and ‘other events’ that so often disrupt brick and mortar solutions. Home Agents have proven themselves better able to reduce customer care costs, while providing improved levels of service that confirm new accounts, generate repeat business, and build brand value via ‘word of mouth’ customer-to-customer recommendations,” according to Heacock.
About the Telework Coalition
Based in Washington, D.C., The Telework Coalition (TelCoa) is a for-profit organization that brings together a diverse array of organizations and individuals with the common interest of promoting awareness and adoption of existing and emerging telework and telecommuting applications. TelCoa’s mission is to "Enable and Support the Advancement of Virtual, Mobile, and Distributed Work through Research, Education, Technology, and Legislation". For more information, email inifo[at]telcoa.org or visit
www.TelCoa.org.
About VIPdesk
VIPdesk is the innovative leader of outsourced virtual customer care solutions for companies who view their brand reputation as a significant asset, and for whom a quality customer experience is not a luxury, but a necessity. VIPdesk specializes in delivering virtual contact center solutions in several industries including retail, travel, automotive and financial services. We serve more than 40 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit
www.vipdesk.com.
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