Leadership Development Firm Leah M. Joppy & Associates Earns High Marks on Customer Service Survey

(PRWEB) January 6, 2009 -- Leah M. Joppy & Associates, a internationally-recognized leadership development firm, recently scored 97 percent out of a possible 100 percent on Dunn & Bradstreet's Open Ratings Customer Service Survey.

In preparation for securing 8a status and a GSA schedule contract, Leah M. Joppy & Associates had to secure customer satisfaction ratings in the following areas of performance:

• Reliability
• Cost
• Order accuracy
• Delivery/timeliness
• Quality
• Business relations
• Personnel
• Customer support
• Responsiveness

"We were simply ecstatic when we received the report," said company founder Leah Joppy. "We strive to give the customer top service based on our values -- integrity, experience, knowledge and performance -- but we had no idea the ratings would be this high. This will position us favorably in the open market as we continue building business opportunities -- in particular, partnerships with prime contractors. The rating is public information and will allow potential partners access to determine partnership feasibility, as well as establish credibility for new customers."

Joppy also announced -- in response to client requests -- the company is now offering career transitional counseling for employees who are being laid off, retiring, re-inventing themselves or simply wanting to explore a change in their personal or career lives.

"We recognize the stress and uncertainty the economy has placed on many people and would like to do our part in helping make the transition as smooth and stress-free as possible," Joppy said. "Services provided will include success coaching, career assessments, personalized job search strategies and job search support groups."

Several packages offering different levels of service are available. To receive more information, call 301-670-0051.

About Leah M. Joppy & Associates
Leah M. Joppy & Associates is a woman-owned business located in Derwood, MD. Their primary focus is providing direction to management and employees on how to solve workplace problems, resolve conflict, make effective decisions, communicate effectively and build strong work teams. Over the course of 15 successful years, Leah M. Joppy & Associates has facilitated thousands of leadership development training courses for managers and employees in numerous subject areas throughout the country. The LMJA Team consists of experienced facilitators with an average of 20 to 30 years experience in all levels of government and private, technical, healthcare and hospitality industries - as well as academia and non-profit organizations. LMJA has successfully assisted clients in developing high-impact leadership programs that integrate individual personal and professional skills with organizational goals, mission and vision.

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