BOSTON, Nov. 8 /PRNewswire/ -- The BTI Consulting Group's national Survey of Client Service Performance for Law Firms reveals that Jones Day tops The BTI Client Service 30 -- the 30 law firms that perform 4 to 15 times better than all others in client service. Four-time winner and client service hall-of-famer Jones Day stands at the pinnacle of client service. Sidley Austin, a three-time winner and fellow hall-of-famer, lands at number 2. Baker & McKenzie, Sullivan & Cromwell and Kirkland & Ellis round out the top five.
"The BTI Client Service 30 have increased their lead over other law firms," comments Michael B. Rynowecer, President at BTI. "The firms at the top have shown big gains and are making a real difference with clients," Rynowecer continues.
BTI's exclusive research shows that only 5 exceptional law firms deliver superior client service performance 7 years in a row: Jones Day, Latham, Morgan Lewis, Sidley Austin and Skadden. "This elite group continues to outperform the other 505 core law firms serving Fortune 1000 clients," notes Rynowecer. "This speaks to a rare ability to systematically anticipate changing client needs."
Seven extraordinary law firms debut on The BTI Client Service 30 including Proskauer Rose, K&L Gates and Thompson Hine. These law firms have gained client service traction and a number of these firms are benefiting from client service initiatives.
BTI conducted more than 250 independent, individual interviews with corporate counsel at Fortune 1000 companies and large organizations. These clients identified 17 key activities that drive client service and identified -- unprompted and by name -- which law firm they consider the absolute best at each. The complete list of The BTI Client Service 30 and details on the performance of over 200 law firms are available in BTI's new study, The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team 2008.
Find more information about this and other compelling research on the legal services industry on BTI's website at www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the undisputed leader in providing high-impact strategic research to law firms and General Counsel.
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