Ratingen/Germany, December 14, 2005 InVision Software and Vocalcom, an
internationally operating CRM provider, are joining their distribution
channels. Since December, InVision Enterprise WFM, a web-based solution to
optimize staff schedules, has been part of Vocalcom´s portfolio. The
companies´ distribution partnership will include all of Vocalcom´s
locations in Europe as well as Argentina and Brazil while InVision
contributes the foothold it has on the entire American continent thanks to
its Chicago branch, opened in the middle of 2005.
Peter Bollenbeck, CEO of the InVision group: "By collaborating with
Vocalcom, InVision is going to strengthen the dominant position it holds
internationally. We expect to see a significant gain in our worldwide
trading efforts and an increase in brand recognition especially with regard
to the call center market. Vocalcom is a well-positioned and competent
partner, a company that has made a name for itself in the field of
web-based call center technologies."
"In a number of industries, the importance of customer communication has
increased over the last years," says Günter Dicks, InVision VP Business
Development Central Europe. A noticeable increase has been observed not
only in the number of contact centers but also in the range of technical
alternatives. As a result, employees who handle customer requests must have
a broad range of skills in order to provide great service. Moreover, staff
schedules have long since ceased to comply with any fixed pattern, making
staff scheduling more complicated. Studies show, however, that only few
companies adequately respond to these challenges by implementing
professional solutions. "This is where InVision´s software comes into play.
By developing the InVision Enterprise WFM solution we have provided a
powerful and user-friendly workforce management tool that guarantees a fast
ROI without compromising our first-rate quality or service," says Günter
Dicks.
John Holst, CEO of Vocalcom: "We are looking forward to collaborating with
one of the leading workforce management specialists. InVision´s solutions
add a valuable component to Vocalcom´s product range: InVision is the
state-of-the-art response to all issues revolving around scheduling in call
centers. The system meets even the most complicated requirements and is
available in all the languages our customers speak. Cost-efficient
workforce management is a key factor when it comes to successful CRM and
customer communication.
Vocalcom develops and distributes ASP-based platforms and virtual phone
networks for multi-channel contact centers. Vocalcom´s customers include
Adecco Services, Albert Heijn, AOL, Arvato Services, BNP Paribas, Citibank,
Crédit Agricole and Sony Music.
InVision Software is one of the world´s leading providers of Workforce
Management solutions to various sectors. Founded in 1995 with its
headquarters in Ratingen, near Düsseldorf (Germany), InVision currently
employs 110 workforce management specialists worldwide. Solutions from
InVision optimise staff planning, delivering significant process
improvements and substantial reductions in personnel costs. International
blue chip companies, such as ABN AMRO, Allianz, BMW, Deutsche Telekom,
E.ON, IKEA and Vodafone use InVision Enterprise WFM.