PHILADELPHIA, May 1, 2006 -- Today VirtualEdge Corporation, a world-leading provider of Talent Lifecycle Software, released findings from its recent Webinar on "Creating Intuits High-Performance Call Center Workforce".
Underscoring the growing importance of call center employees and research that states due to large populations of high volume hiring needs, companies may be losing tens of millions of dollars annually due poor quality hires as a result of hurried, inconsistent and manual processes, forward-thinking companies have begun to address the benefits of automation to measure ´best-fit´ call center applicants. Webinar hosts included: Roger Coker, Vice President Strategic Services for VirtualEdge and Erin Olson, Program Manager for Intuit.
"Call Center employees are the guardians of a company´s customers. The cost of not hiring best-fit employees can be insurmountable from a financial and brand performance perspective. Handled systematically, hourly hiring can become a competitive advantage with consistent and scalable processes, validated assessments, integrated background checks and tax screening; providing companies decreased hiring costs, decreased low-value task-work and increased job-fit, said Roger Coker, Vice President Strategic Services of VirtualEdge. "The Best Practices in Call Center Hiring Webinar, brought this conversation of automation out in the open so that the entire community can learn from the experiences of Intuit, a world-class recruiting operation."
Webinar Reveals Three Common Best Practices
The Webinar outlined a series of challenges facing today´s corporate recruiting leaders, and discussed the mistakes senior staffing professionals frequently make when confronting these challenges in a new organization. Following are the key lessons learned revealed by the panel:
1. Find the Most Flexible and Intuitive Solution
Involve your front-line recruiting team in the evaluation and identification of solutions. They are the experts and live the process day-to-day. The most effective solution for hourly hiring is to utilize a single, integrated, and configurable platform that offers a positive self service applicant experience and one that reduces low-value task work for the recruiting function.
2. Offer a Positive and Compelling Candidate Experience
Creating a clear, concise candidate journey is paramount for internal and external candidates as you lead them down the appropriate path. Candidate interface solutions should provide more information about the company and position and may also be more personalized to the user. By enhancing the candidate experience companies may utilize IVR (interactive voice response), touch screen technology, kiosks or online web forms.
3. Impact the Bottom Line - Streamline Processes, Reduce Low-Value Task Work
The Webinarrecommended that users pay close attention to reducing redundant steps and processes. By implementing a change-enabled, ondemand solution that automates behavioral assessments, background checking and tax credit screening saves recruiters an enormous amount of time (Intuit estimated 80 hours of time saving in one call center location). In addition having powerful back-end tools where recruiters can conduct assessment searches for qualified candidates based on position, location & business unit/location scores.
About VirtualEdge
VirtualEdge Corporation (VE) is a worldwide leader in Talent Lifecycle Software. VE provides the enterprise software foundation enabling companies to optimize the flow of talent throughout the organization, significantly improving productivity and fundamentally impacting the overall capital of the business. VE is the trusted solution partner for approximately one million users at more than 100 enterprises in over 80 countries. Many of the world´s foremost organizations such as Agilent Technologies, Avery Dennison, Campbell Soup Company, Chevron Corporation, CITGO, Delta Airlines, Genworth Financial, Honda of America Manufacturing, Rohm and Haas, sanofi-aventis, The Schwan Food Company, Schneider National Inc., and SunGard utilize VE solutions. To learn more about VirtualEdge, visit www.VirtualEdge.com or in the United States, call (877)485-5454.