Dr. Jon Anton is the world's foremost expert in call center benchmarking. He has authored twenty-four books, coined the term ´Customer Relationship Management' (CRM) and has given hundreds of keynote speeches. He holds degrees from Harvard University, Notre Dame University and the University of Connecticut. His benchmarking methodology was an instant success and, in 1999, it was outsourced by Purdue University to BenchmarkPortal.
"We´re delighted to have Dr. Jon Anton speak at our events," said Howard Lee, Chief Executive Officer of HyperQuality. "His significant expertise of the call center industry will provide the seminar attendees valuable information that they will be able to implement immediately."
"Working with HyperQuality is a terrific opportunity," said Dr. Jon. "Their focus on ´quality´ of contact center operations is valuable because they make the connection to customer satisfaction."
Seminar Schedule:
New York City: December 6, 2005
Atlanta: December 7, 2005
Houston: January 17, 2006
Minneapolis: January 18, 2006
Los Angeles: February 1, 2006
San Francisco: February 2, 2006
To register for the seminar or for more information, visit: http://www.hyperquality.com/seminars
About HyperQuality
Seattle, Washington-based HyperQuality is an independent contact center quality assurance services firm. HyperQuality evaluates and audits telephone, email, and chat communications between contact center professionals and customers. HyperQuality believes that any company´s success is tied to its focus on quality at every level. HyperQuality also knows that quality contact center operations are a strategic corporate asset with daily impact on the bottom line.
HyperQuality´s singular focus on quality evaluations for quality assurance gives their clients the freedom to improve their contact center operations every day. The Company´s methodology is proven and innovative, and data produced is valid and reliable. The Company´s custom-designed service of frequent reviews, calibration, and specific, agent-level recommendations ensures improvements in contact center services. HyperQuality makes quality EvenBetter ® every day.
For more information, visit http://www.hyperquality.com
Contact:
Sarah Schwitters
HyperQuality
(206) 283-7119
sarah.schwitters[at]hyperquality.com
Steven Gottlieb
Zeno Group
206-404-7101
steven.gottlieb[at]zenogroup.com
About BenchmarkPortal
BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. It provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. In 2005, BenchmarkPortal, Inc. received U.S. Patent #6,877,034 for its unique methodology of contact center performance benchmarking through metric gap analysis. BenchmarkPortal's Web site can be found at: www.BenchmarkPortal.com.
For additional information contact:
Susan Hampton
Corporate Communications
BenchmarkPortal, Inc.
(805) 614-0123 ext. 36
SusanHampton[at]BenchmarkPortal.com