Like many healthcare organizations, Health Net, Inc., one of the nation’s largest managed healthcare companies, faces the competing challenges of managing an increasingly complex business environment while still maintaining a focus on innovation and performance. To be successful requires that organizations identify the business competencies that offer true competitive advantage and build a culture of disciplined strategy execution.
In many cases, data, and the ability to extract insights that inform important business decisions, holds the key to high-quality performance; information can become the differentiator between gain and loss.
As Health Net’s culture evolves into one that emphasizes fast-paced, nimble decision-making and a market-facing growth orientation, the company has embarked on a workforce analytics initiative that pushes powerful workforce insights to business leaders inside and outside of HR. Specifically, Health Net utilizes data to enhance leadership capabilities, support day-to-day business operations, maximize staff development, and optimize the HR infrastructure.
In this presentation, Health Net’s Regan Klein (Senior Workforce Planning Analyst) and Allan Adao (Organization Effectiveness Analyst) will discuss how the company has built an analytic capability that provides business insight and impact from transactional workforce data. Key steps that will be discussed include:
- Launching weekly “Lunch and Learn” sessions to educate Organizational Effectiveness (OE) staff about the new human capital analytics dashboard, plans for rollout, processes for conducting workforce analytics, and effective data-driven communication through storytelling
- Dashboard implementation trials and tribulations
- Creating a robust rollout and training program
- Effective communication during and after launch
- Lessons learned
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