Your organization may outsource benefits administration to reduce healthcare costs and provide a better employee experience – yet there’s more to employee satisfaction than Web-based tools. When the rubber meets the road during enrollments, what often matters most to employees is who they can reach when they have questions. Selecting an HR service center (call center) means entrusting that center at a critical part of your employees’ experience – selecting healthcare options for themselves and their families.
Join us for this webcast as we consider the central factors that ensure a successful call center experience for companies and their people, including:
- Location of the service center – culture, language, economy, weather
- Facility attributes – physical plant, efficient layout, data location, room for growth
- Call center agents – professionalism, expertise, and level of training
- Quality measurements – agent incentives, agent scoring, measures of success
Register today!
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