When viewing any workforce performance issue the key question is: “So what?” We want to find the effect on other employees, customers or the goal of the enterprise. Intermediate effects lead us toward the organizational effect, which is basically what we are trying to manage. What’s needed is a way to identify performance that fails expectations, with timely visibility to course-correct before those issues lead to unintended consequences, and negative results. Deeper analysis of workday performance, from the enterprise level to the group and individual employee will isolate the root causes, differentiate trends from one-time occurrences, and identify correlations– like the impact of high absenteeism on customer service or poor product quality. The net end result is the insight you need to better manage workforce performance at the strategic level, intersecting workday return with business results. This informative webcast will teach you how think strategically about employee and workforce performance, and introduce tools and best practices for gaining the insight needed to impact the enterprise goals.
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