Have you ever tried to insert a piece into a puzzle while knowing full well that it won’t fit? Unfortunately, many organizations do the same thing with their selection processes. They hire people who have been successful in what would appear to be like roles in other industries, and the results are often as disappointing as they are predictable. For example, a high-performing pharmaceutical sales professional may not be a good fit in a similar role with a high-tech company. Likewise, a customer service representative in a telecomm company’s call center may not transition well to greeting guests at the front desk of a hotel.
The fact is, different skill sets are required in different industries—even in similar roles—for employees to be satisfied and successful. And the stakes are high, given the costs of hiring replacements once it becomes apparent that those square pegs just don’t fit.
This event will discuss delivering patient-focused care. Patient satisfaction is more than just a measure of how happy your patients are. It’s a revealing statistic that reflects everything from quality of care to the engagement of your workforce. It also affects your bottom line, as satisfied patients are more likely to return to your organization for care, and to refer others. This event will explore the critical need for health care organizations to identify and hire the best people who can deliver the best care and promote patient satisfaction.
This webcast has been approved for 1.0 General credits through HRCI
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