Understanding an individual’s performance in an organization is a complex issue. There are as many ways to measure performance as there are to define it. This ambiguity around understanding job performance creates a critical barrier to creating meaningful development plans for workers in today’s organizations. In order to understand a worker’s performance completely, it is important to understand not only objective metrics and performance appraisal information, but also potential, perceptual, and situational forces that impact behavior in organizations. Dr. Ted Kinney will discuss experiences conducting multidimensional assessments in organizations designed to provide benchmarks of “where people are,” “why they are that way,” and “what to do about it.” The approach that Dr. Kinney will discuss revolves around a general model of performance that can be applied to any organization.
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