LINCOLNSHIRE, Ill.-Hewitt Associates, a global human resources services company, announced today the opening of a new HR outsourcing center in Krakow, Poland. The new center, to be opened by Jim Konieczny, global HR outsourcing operations leader for Hewitt, extends the firm´s global HR business process outsourcing (BPO) capabilities and furthers its ability to serve its growing number of global HR BPO clients.
Approximately 300 Hewitt associates will work at the Krakow center, providing customer service support to Hewitt´s HR BPO clients in Europe. In addition, Hewitt will conduct pension administration and software development services from the new facility.
"Krakow fits perfectly into Hewitt´s global HR BPO strategy," said Bryan Doyle, president of HR outsourcing for Hewitt. "With this Central European operation, we are extending our capabilities to support our growing portfolio of Europe-based clients, and offering a multilingual workforce."
The Krakow center represents an expansion of Hewitt´s current activities in Poland. The company has operated an HR consulting office in Warsaw since 1996, which serves nearly 300 of Hewitt´s global and European clients. This is the first time that Hewitt has provided HR BPO services in Poland.
"We are delighted to set up our European regional HR BPO operations in Krakow," said Richard Jones, leader of Hewitt´s European HR outsourcing business. "There are strong economic, cultural and language connections between Poland, Germany and other European countries, so we expect the Krakow center to serve as an attractive resource for our global and European clients."
With the opening of the Krakow center, Hewitt will have 42 HR BPO service centers in 15 locations, including the United States, Brazil, India, Canada and the United Kingdom. Hewitt is the global leader of the HR BPO industry with a market share of 35 percent.[1] The company serves more than 18 million participants with benefits outsourcing services and approximately 700,000 employees with HR BPO services.
About Hewitt Associates
With more than 60 years of experience, Hewitt Associates (NYSE: HEW) is the world´s foremost provider of human resources outsourcing and consulting services. The company consults with more than 2,400 companies and administers human resources, health care, payroll and retirement programs on behalf of more than 350 companies to millions of employees and retirees worldwide. Located in 35 countries, Hewitt employs approximately 22,000 associates. For more information, please visit www.hewitt.com.