BOSTON, Nov. 28 /PRNewswire/ -- The BTI Consulting Group's national Survey of Client Service Performance for Law Firms reveals that Sidley Austin tops The BTI Client Service 30 -- the 30 law firms that stand above all others for delivering superior client service. Three-time winner and client service hall-of-famer Sidley Austin stands at the pinnacle of client service. Jones Day, also a three-time winner and fellow hall-of-famer lands in the number 2 spot. Holland & Knight at number 3 and Reed Smith at number 4 join this group of impressive performers.
BTI's exclusive research shows only 6 exceptional law firms deliver superior client service performance 6 years in a row: Jones Day, Latham, Morgan Lewis, Davis Polk, Sidley and Skadden. "The BTI Client Service 30 excel at a time of low client satisfaction," comments Michael B. Rynowecer, President at BTI. "The law firms on The BTI Client Service 30 are delivering more value and making life easier for clients." Rynowecer continues, "This bodes well for these best-in-class performers."
Five extraordinary law firms make it to The BTI Client Service 30 in 5 out of 6 years. These law firms include Foley & Lardner, Holland & Knight, Mayer Brown, Sullivan & Cromwell and Kirkland & Ellis. "This elite group rises to the top year after year," notes Rynowecer. "This speaks to outstanding client focus and understanding of changing client needs."
BTI conducted more than 250 independent, individual interviews with corporate counsel at Fortune 1000 companies and large organizations. These clients identified 17 key activities that drive client service and ranked their law firms in each of them. The complete list of The BTI Client Service 30 and details on the performance of over 200 law firms are available in BTI's new study, The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team 2007.
Find information on this and other compelling research on the legal services industry on BTI's website at http://www.bticonsulting.com or contact BTI at (617) 439-0333. BTI is the undisputed leader in providing high-impact strategic research to law firms and General Counsel.