January 12, 2006, Boston, Massachusetts: Eedo KnowledgewareTM, a provider of innovative real-time learning software, today announced that it has launched a spin-off venture, ProtiamTM Inc., a fully independent company, to address the unique e-learning needs of the contact center marketplace.
"Protiam brings powerful learning and knowledge transfer systems to the contact center," said Tom Permatteo, Chief Executive Officer of Protiam Software. "To date, contact centers have been underserved by the learning solutions that have been available to that market. Current offerings neither reduce content development efforts, nor do they deliver on the promise of a meaningful or measurable end-user knowledge transfer experience. Demand for robust, easy to administer learning systems in this market will only grow as serious knowledge gaps continue to undermine employee execution and customer satisfaction. We believe Protiam is very well positioned to meet that demand."
"Optimizing agent performance through tailored learning programs helps increase customer satisfaction, loyalty and profitability. E-Learning is emerging as a competitive advantage for enterprise customer relationship management. It can be used successfully to educate sales/support people, customers and partners," said Jim Davies, Principal Analyst, Gartner.
Protiam´s software suite, ProtiamONETM, is a highly scalable web-based system that enables organizations to drive productivity through learning content management, knowledge sharing, assessment, rapid authoring, simulation and performance support. The suite delivers proven performance improvement and cost savings. ProtiamONE can be used as a stand-alone learning and knowledge transfer solution or as an integrated platform with core human capital applications and contact center infrastructure technologies (ACD, CTRI, IVR, Performance Management and Quality Monitoring).
"In creating a company to concentrate solely on the needs of the contact center, we have developed an ideal platform to deliver the proven productivity benefits of our award winning application suite to that market", said John Hudson, CEO of Eedo Knowledgeware Corporation. "Protiam will take the lead in further developing systems that tightly integrate with existing call center technologies, and respond to the flexibility and performance demands of the marketplace, all while delivering dramatic benefits to end user clients."
Protiam Incorporated is founded by Tom Permatteo, CEO, and Peter Hughes, Vice President of Services. Both are respected industry veterans who bring more than twenty five years of combined experience in the contact center market.
About Protiam
Protiam, Inc. is a leading provider of learning and knowledge transfer software for the contact center market. Protiam´s Software suite, ProtiamONE, drives operational efficiency by enabling organizations to develop and rapidly transform unstructured content into a practical learning and knowledge management solution. Protiam provides the industries most comprehensive, integrated, and easy to administer learning and knowledge solution. By dramatically reducing content development efforts and delivering meaningful, timely learning information directly to employees, ProtiamONE maximizes a company´s ability to drive cost savings while increasing workforce productivity. Protiam is privately held, and is headquartered in Boston, MA.
About Eedo Knowledgeware
Eedo Knowledgeware is a leading provider of learning and knowledge systems to drive productivity and efficiency. Eedo offers a set of powerful, adaptable and easy-to-use tools for business people and learning experts, addressing practical knowledge management requirements including; learning content management, dynamic delivery, rapid authoring, assessment, knowledge sharing, performance support and indexing and search. Eedo's award winning products are utilized in a broad range of industries and enterprises such as The Boeing Company, Convergys, Foreign Commonwealth Office, Internal Revenue Service and Lufthansa. Eedo is privately held, with offices in the U.S.A., Canada, Germany, Netherlands and the United Kingdom.
For further information:
Leigh Ann Empey, Vice President of Marketing, Eedo Knowledgeware Corporation
(819) 775-9494 ext. 255
Tom Permatteo, President & CEO, Protiam Incorporated
(617) 854-6515