Atlanta, GA. (April 2, 2008) Chart Your Course International conducted an
online survey about how people perceive their Human Resources departments.
The survey asked individuals to answer the question, "Do you trust your HR
department?" They were also asked to evaluate if the HR department cares
more about employees or management.
The data collected for the survey was completed in December 2007. The survey
was conducted online with 623 respondents located internationally. Answers
were compared between those that said they worked within Human Resources
(HR) and those who said they did not (Non-HR). Additionally, results were
sub divided by executives, managers, and hourly personnel.
Though this was not a scientific survey, it shows a major difference of
opinion exists between what HR thinks they are doing, and how the workforce
perceives it. The most striking finding is only 48.9% of executives
(Non-HR) trust their own HR department. This is echoed by managers (Non-HR)
who reported only 48.6% trust their HR department.
The survey allowed each respondent the opportunity to provide one suggestion
to their HR Department. Many of the suggestions and comments reveal the
skepticism people have. The comments are provided online at
http://www.chartcourse.com/hrsurveycomments.html.
Greg Smith, President of Chart Your Course International, was surprised at
the results. He initiated the survey because of the increasing number of
complaints he was hearing from employees and clients. The survey clearly
shows employees feel they have the least support from HR. Sixty-eight
percent of hourly workers do not trust HR. Greg says, "If employees feel
they are not getting support then that places them at greater risk for low
job satisfaction and higher employee turnover."
Smith said, "There are some outstanding human resource departments and human
resource officers out there. However, in general, this survey shows a major
need to strengthen the HR function in many businesses."
The complete survey including graphs and charts can be found at:
http://www.chartcourse.com/hrtrustsurvey.html
Chart Your Course International provides talent management solutions to
businesses world wide. Greg Smith is the President and founder of Chart Your
Course International located in Atlanta, Georgia. Greg served on the Board
of Examiners for the Malcolm Baldrige National Quality Award. He is listed
in Harvard University's Profiles in Business and Management: An
International Directory of Scholars and Their Research. The Human Resource
Executive Magazine selected him as one of the nation's Top-Ten "Rising
Stars" in Human Resource Management. He has authored eight books including
his latest book 401 Proven Ways to Retain Your Best Employees.
www.Chartcourse.com