SaaShr.com (www.SaaShr.com), a
subsidiary of WebApps, Inc., and leading provider of Software as a Service
(SaaS) with a major push in Workforce Management Solutions, develops
solutions that its channel partners can provide to customers to ensure they
have a positive experience. SaaShr.com's channel partners have been
reporting high customer retention rates due to its product offering and level
of support.
BRANCHBURG, N.J. – July 14, 2009 – SaaShr.com (www.SaaShr.com), a
subsidiary of WebApps, Inc., and leading provider of Software as a Service
(SaaS) with a major push in Workforce Management Solutions, develops
solutions that its channel partners can provide to customers to ensure they
have a positive experience. SaaShr.com's channel partners have been
reporting high customer retention rates due to its product offering and level
of support.
SaaShr.com provides a Feedback Ticketing System within its solutions for
both partners and their customers. The system provides the partner and
customer direct contact with the SaaShr.com team for review on
functionality or enhancement requests, as well as any reported issues,
allowing for a timely response. "The built-in feedback ticket feature is a really
convenient added bonus to the solution. No other providers we have come
across offer the ability to put in specific feedback to any certain features of
the product," stated Randy Zamarripa, Vice President of Sales at Workforce
Express, a partner of SaaShr.com.
In an article entitled "Is Customer Experience Relevant in a Recession?" as
reported by Lior Arussy, stated, "Price is a cheap, unsustainable motivator for
customer retention. Customer experience is the quality product." SaaShr.com
uses the "trickle down" theory when providing customer service to partners.
The belief is that if SaaShr.com shows its partners a high quality of customer
service, training and support, the partners will, in turn, adopt this mentality
and do the same.
According to another article entitled, "Your Customers Want You to Know
Them," author Woody Driggs stated, "Customer service isn't just a nicety; it's
a requirement to succeed." With organizations cutting costs so heavily during
the recession, one area of business that cannot afford to be reduced is the
level of customer service.
In the current economic climate, the expertise an organization has on its
offering can be the deciding factor in bringing on a new customer. In addition
to standard training, SaaShr.com provides regular, complimentary webinars
featuring enhancements within its solutions for all partners. At the end of
each session, the organization provides options to the attendees pertaining
to which topic they would like to learn more about during the next webinar,
at which point, they can vote on their top choice.
About SaaShr.com –
Formed in 2002, SaaShr.com helps companies deliver both internal and
consumer-facing applications as a service that are more intuitive, easier to
deploy, and offer lower total cost of ownership. Two distinct business lines
include a pre-existing set of Human Resource centric applications that are
offered under a private-label model and a pure multi-application, multi-tenant
delivery platform that can be coupled with industry-specific business logic
and proprietary data to be delivered as a complete SaaS solution - -
www.SaaShr.com.
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