Crown Program Honored for Training Excellence

DPQuickStart, Demonstrated Performance Program Earns ISPI Award

NEW BREMEN, Ohio, April 4, 2006 — The need was simple: to reduce the time required to train newly hired lift truck technicians. The sooner technicians are fully competent, the sooner they can confidently work on their own in the field – which means less rework and less downtime for customers’ trucks.

Crown responded to the need by revolutionizing its approach to training. The dramatic results they’ve achieved have earned the prestigious Award of Excellence for Outstanding Instructional Product from the International Society for Performance Improvement (ISPI).

 Crown wanted to do more than just hurry technicians through a series of lectures to increase what they know. They wanted to reduce the time to competence by giving technicians the chance to prove what they can do. It’s called Demonstrated Performance – showing you’ve mastered one skill before moving on to another.

Crown’s Demonstrated Performance service training program called DPQuickStart has reduced time to competence by 75%.

“DPQuickStart has been designed to systematically teach a lift truck service technician the core skills needed to service an industrial lift truck,” said Doug Hall, Crown Corporate Training Manager. “Technicians used to attend three- to five-day training sessions that were lecture based.”

With Crown’s DPQuickStart, each technician studies and practices at their own pace while completing 40 modules, all under the constant supervision of a qualified instructor. Students must demonstrate their competence in each skill before moving on.

“By supplying more constructive, individual feedback on what each technician was doing well and where they needed to improve, we had hoped to reduce the time required to reach maintenance competency to six months. What we’ve seen is that technicians are completing the program and demonstrating competence, in three
months or less.”

 “The real benefit of the program is better service to our customers,” said Dick Falkner, Crown’s Director of Branch Training and Organizational Development. “Better technicians mean less downtime for our customers’ machines and less rework. They get it right the first time.”

Crown studies have confirmed that those who have completed the DPQuickStart training are able to effectively handle the workload of a competent technician much sooner than those who have not. That’s good news for customers who prefer not to be a training ground for fresh technicians.

“How you support your trucks after the sale makes all the difference for our customers,” says Neal Hittepole, General Manager Branch Aftermarket Sales. “We want customers to know that they’re not paying to train our technicians. When a DPQuickStart-trained technician comes to their facility, they know what they’re doing. They’ve already proven it.”

About ISPI

Founded in 1962, the International Society for Performance Improvement is the leading international association dedicated to improving productivity and performance in the workplace.ISPI's mission is to develop and recognize the proficiency of its members and advocate the use of Human Performance Technology.

 About Crown

Crown Equipment Corporation is the number one brand of electric lift trucks in the United States and the sixth largest lift truck manufacturer in the world. Crown’s award-winning line of lift trucks has earned a reputation for exceptional product design, engineering and manufacturing. From the smallest hand pallet truck to the highest lifting turret truck, Crown seeks to provide users with safe, efficient and ergonomic lift trucks that lower total cost of ownership and maximize uptime. Headquartered in New Bremen, Ohio, Crown lift trucks are manufactured and sold throughout the world. 

Crown, Demonstrated Performance and DPQuickStart are trademarks of Crown Equipment Corporation.
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