(Cincinnati; March 21, 2006) - Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, today announced it has been accepted into the "BPO Services Powered by SAP" program. Convergys, the largest holder of outsourced SAP licenses in the world, is expanding its 10-year SAP relationship to help accelerate and increase it global growth of its Employee Care business.
As an SAP partner, the Convergys HR technology platform of full-range HRO (human resources outsourcing) services is in a unique position to offer an exclusive global delivery model for outsourced human resource services by integrating its expertise in SAP solutions. The "BPO Services Powered by SAP" program helps businesses execute a successful outsourcing strategy by actively supporting the set up and ongoing operations of BPO delivery platforms in close collaboration with leading BPO providers.
Convergys and other partners in the program have met SAP's rigorous certification standards and are re-certified on a regular basis to ensure the continual delivery of high-quality services. Through this partnership, SAP and Convergys are working together to improve the standardization of quality business processes, increase efficiencies, and utilize best-of-breed processes while reducing risk and operation costs. Convergys is currently implementing global SAP BPO initiatives with DuPont and Whirlpool Corporation.
As part of the program´s framework, each partner company provides respective HRO expertise and services based on SAP solutions and the SAP NetWeaverTM platform.
"Convergys was one of the first organizations to develop an HR BPO service delivery model," said Karen Bowman, Convergys' President of Employee Care. "Membership in SAP´s BPO program is the logical next step in providing our multinational clients with HR BPO solutions that are reliable, globally integrated, and technology-enabled."
Bowman added, "Convergys helps its clients maximize the benefits of their service delivery platform and in turn can help companies further increase the return on their mySAPTM ERP investments on their journey to world-class HR".
"It is widely known that organizations avail themselves of a fraction of what is offered in the software they purchase, including HR systems," said Lisa Rowan, IDC program manager for HR and Talent Management services. "Engaging third-party expertise through consulting and business process outsourcing (BPO) is an educated approach to getting more from HR systems investments."
Convergys serves more than 3 million people and manages more than 20 million interactions each year through its Employee Care business. Convergys´ outsourced HR Services help organizations streamline processes, improve service delivery, lower overall costs, and gain the business insight they need to manage their global workforce as an asset. Convergys´ HR technology platform flexibility allows us to integrate or to build depending on each client´s needs. Convergys is Outthinking and Outdoing [tm] on behalf of its clients every day.
About SAP
SAP is the world´s leading provider of business software solutions. Today, more than 32,000 customers in more than 120 countries run SAP ® software - from distinct solutions addressing the needs of small and midsize enterprises to suite offerings for global organizations. Powered by the SAP NetWeaver ® platform to drive innovation and enable business change, SAP business solutions help enterprises of all sizes around the world improve customer relationships, enhance partner collaboration, and create efficiencies across their supply chains and business operations. SAP industry solutions support the unique business processes of more than 25 industries including high tech, healthcare, retail, public sector, and financial services. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at <http://www.sap.com>)
(*) SAP defines business software solutions as comprising enterprise resource planning and related software solutions such as supply chain management, customer relationship management, product life-cycle management, and supplier relationship management.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 67 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.
Convergys, Precedent 2000, and the Convergys logo are registered trademarks of Convergys Corporation.
Contacts
Business and Financial Media -- John Pratt +1 513 723 3333 or john.pratt[at]convergys.com
Trade Media & Industry Analyst Relations - Patricia Johnson +1 954 236 5129 or patricia.c.johnson[at]convergys.com