CINCINNATI (October 25, 2006) –
WHO: Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services
WHAT: Bob Danna, vice president of Strategic Services for learning analyst firm Bersin & Associates and Marianne Langlois, vice president of Learning Solutions for Convergys will present “Governance: Getting the Most Value from Learning Business Process Outsourcing Partnerships” at The 2006 Conference on Learning Logistics: Managing the Training Supply Chain presented by TrainingOutsourcing.com
WHEN: Tuesday, October 31, 2006
Danna and Langlois’ presentation is scheduled from 3:00-3:45 pm
WHERE: Disney's Contemporary Resort, Lake Buena Vista, Fla.
DETAILS: TrainingOutsourcing.com is a web-based knowledge community dedicated to the training industry and is focused on bringing corporate executives and training suppliers together to facilitate mutually beneficial economic relationships. Additional information on TrainingOutsourcing.com can be found at
http://www.trainingoutsourcing.com.
Bersin & Associates’ Danna will share the results of a research study on “High Impact Learning Organizations and Training Outsourcing” which describes best practices in the structuring of governance organizations. He will provide a model for the frequency of interaction among all parties, and explain the need to establish a cultural fit among all participants in the governance process. Convergys’ Langlois will present valuable information regarding the practical application of governance using one of Convergys’ key clients as an example, including lessons-learned in the establishment of processes and policies to manage the relationship between the corporation and its outsourcing partner. Attendees will also learn about the importance of governance in a multi-year learning outsourcing contract; gain insight into various governance models; and hear details about a case study highlighting the successful governance relationship.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 65,000 employees in 75 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit
www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Media Contacts:
Patricia C. Johnson
Director, Industry Media & Analyst Relations, Convergys
954-236-5129
patricia.c.johnson[at]convergys.com
Jeanne Achille
The Devon Group
732-224-1000 ext. 11
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