Business Requirement
BT-TNS operates a state of the art Network Management Centre from its offices in Oswestry where highly trained engineers are on call 24 hours a day. As part of on going quality and standards adherence BT-TNS wished to comply with corporate governance legislation in ensuring they keep their workforce safe whilst working out of hours.
Solution
Omega IP´s Lone Worker Protection solution is a 24-hour automated system which provides comfort calls to lone client operations staff and raises alarms in a wide-variety of ways using Omega IP´s unified communications platform to guarantee communication to colleagues or supervisory staff.
Easy lone worker appointment entry via web, telephone, mobile handset, email or MS Outlook, features include
- Automated, user definable, comfort calls to lone worker
- Automated response to lone worker´s Red and Amber alerts
- Alert notification via telephone, mobile, SMS and email
- Escalation of alerts to colleagues, supervisors and security personnel - with guaranteed contact escalation
- Full voice recording, system logging and panic service
- Tailors to fit into existing working processes
Colin Sinclair, Operations Director at BT-TNS said
"This solution seamlessly integrated into our existing processes and infrastructure and has been very well adopted by all staff members."
Benefits
OmegaIP´s automated Lone Worker Protection product offers an easy to deploy, low risk solution which doesn´t rely on traditional bureau based applications, Colin explained
"With OmegaIP the BT-TNS Directors have been able to ensure the security and safety of staff at all times."
Colin Expanded
"Not only do we protect our staff but we have been able to reduce the significant cost overheads of nightly security patrols which means the product has already paid for itself."
Anita Spenceley
Director of Sales & Marketing
OmegaIP Limited
Mobile: +44 (0) 7816 874911
Tel: +44 (0) 8707 666186
Fax : +44 (0) 207 043 8333
email: anita.spenceley[at]omegaip.com
Web site: www.omegaip.com