Folsom, Calif. / June 20, 2008 -- Based upon the industry-leading CritiCall software, C4: CritiCall for Contact Centers is now available from Biddle Consulting. Originally created to help 911 and emergency services agencies hire call-takers and dispatchers, C4 has been modified to help contact center managers determine which of their applicants possess the skills and abilities necessary for success.
The nature of commercial call center calls may not be of the life-or-death variety, but if you are a call center manager or owner, they are no less important. C4 has been designed to measure skills and abilities known to foster more efficient behaviors and minimize turnover due to issues related to competency.
Improve the quality and performance of customer service representatives by selecting those who possess the critical skills and abilities necessary for success on the job. C4: CritiCall for Contact Centers will help select employees who possess critical skills and abilities such as:
- Listening and understanding
- Using logic and reasoning
- Learning and retaining
- Reading and comprehending
- Using a computer while listening or speaking
Studies have shown that successfully using a computer while listening or speaking is a cognitive ability that many people lack. By accurately measuring this ability before hire, organizations are able to screen out applicants who would otherwise be frustrated by their own inability to perform typical job duties. C4 is designed to help identify such people. For product information, visit www.c4test.com or call Melissa Davis at 1.800.999.0438 x.150.
Biddle Consulting Group, Inc. is an HR consulting firm with nearly 35 years of experience. BCG specializes in equal employment opportunity (EEO), affirmative action plan development, selection, test development, and test validation. BCG's unique perspective and experience with HR best practices has facilitated the development of many testing products. For more information on BCG, visit www.biddle.com.
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