A study sponsored by Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, has discovered that the delivery of quality service by the public sector could suffer as "baby boomers" retire and competition for labor from the private sector intensifies over the next three to five years.
CINCINNATI--June 12, 2007--A study sponsored by Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, has discovered that the delivery of quality service by the public sector could suffer as "baby boomers" retire and competition for labor from the private sector intensifies over the next three to five years. The problem is magnified by reports that up to 50 percent of the workforce of some public sector organizations is currently eligible for retirement. The loss of such a significant number of employees through retirement could have a major impact on the delivery of quality service.
EquaTerra conducted the Convergys-sponsored study that was commissioned by the International Public Management Association for Human Resources (IPMA-HR). The research, titled "The Impact of the Aging Workforce on Public Sector Organizations and Mission," examines the workforce dynamics that will confront public sector organizations in the future.
The strategies suggested by respondents to maintain service quality included a heavy dependence on automation, advanced Information Technology (IT) services, and improved IT services. New or additional funding followed with outsourcing and sharing services across agencies were mentioned as additional solutions. The study also revealed that recruiting and attracting new hires and filling management roles are concerns of survey respondents from federal, state, county, and municipal government agencies.
"Today, both the public and private sectors are exploring alternative sourcing opportunities to help them meet goals and mandates to do more with less," says Andrea Ayers, Convergys president of government and new markets. "This study reveals that a changing labor pool will further require public sector agencies to apply more technology-based solutions to maintain expected service levels for constituents. Some agencies may pursue a sole source partnership, while others may consolidate the number of service providers and look to share services instead of performing functions on their own."
Convergys' proven strength in recruiting, training, equipping, deploying, and effectively managing very large groups of people with diverse skills on a global basis enables Convergys to effectively leverage its talent to quickly solve client problems and deliver innovative solutions. Convergys solutions include enterprise effectiveness, workforce management expertise, e-learning capabilities, automation tools, system integration, and shared services - all of which can help address the staffing shortage problems for government agencies. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.
Companies interested in receiving a copy of this research can go http://www.ipma-hr.org/pdf/AgingWorkforce.pdf or contact Convergys at 800.344.3000 or +1 513.458.1300.
About International Public Management Association for Human Resources (IPMA)
The International Public Management Association for Human Resources (IPMA-HR) is a non-profit organization representing the interests of over 7,500 human resource professionals who work primarily in the public sector. IPMA provides resources and advocacy for public human resources professionals at all levels of local, state, and federal levels of government worldwide.
About EquaTerra
EquaTerra (www.EquaTerra.com) is focused solely on providing global corporations with outsourcing and insourcing advisory, research and governance services that enable them to achieve services delivery excellence for their administrative processes.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
(Outthinking, Outdoing is a trademark and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
The HR industry´s premier online community and resource for Human Resource professionals: HR, human resources, HR community, human resources community, HR best practices, best practices in human resources, online communities for HR, HR articles, HR news, human resources articles, human resources news, HR events, leadership, performance management, staffing and recruitment, benefits, compensation, staffing, recruitment, workforce acquisition, human capital management, HR management, human resources management, HR metrics and measurement, organizational development, executive coaching, HR law, employment law, labor relations, hiring employees, HR outsourcing, human resources outsourcing, training and development
hr.com.
human resources management resources for hr professionals. |
HR menus
|
HR events
|
HR Sitemap