Workscape Names John Miele Vice President of Service Operations

MARLBOROUGH, Mass. (June 18, 2008) – Workscape, Inc., a leading provider of outsourced benefits and talent management solutions, today announced that John Miele has joined the company as vice president of Service Operations for the outsourced benefits administration (OBA) business unit. In this role, Miele is responsible for ongoing service delivery to Workscape’s OBA clients, which includes leadership of the company’s Boise, Idaho-based HR Service Center.

 

Miele brings more than 20 years of Human Resource (HR) applications and HR service delivery experience to Workscape. Most recently, he served as a Division Vice President for Affiliated Computer Services (ACS) where he was responsible for the company’s HR service delivery. Prior to ACS, Miele held leadership positions at Convergys, Hewitt Associates and PeopleSoft.

 

“John has a keen interest and a robust skill set that drives continuous improvement and scalability in growing operational teams,” said Daryl Ashley, senior vice president for Workscape. “His strong emphasis on the connection between customer satisfaction and employee enthusiasm, combined with his extensive background in designing and delivering HR business services, will support ongoing initiatives to intensify our operations,” added Ashley.

 

Miele said, “With an already solid reputation for meeting and exceeding customer expectations, Workscape is well-positioned to scale its operational capacity.  This is a great time to get on board and contribute to Workscape’s upward momentum.”

 

Miele holds a master’s degree in Computer Science from Iona College and a bachelor’s degree in Business Administration from Pace University.

  

Featuring powerful, easy-to-use technology, Workscape’s OBA offerings include benefit manager analytics for plan management, rapid plan design change management, and an integrated WebMD content and application to inform employees of personal health and benefit decision options.  At the heart of Workscape OBA is a 24x7 U.S.-based HR Service Center staffed by experienced benefits professionals.

 

Workscape’s award-winning, multi-lingual compensation solution helps companies streamline compensation cycles, ensure consistency and fairness, and empower managers to pay-for-performance while adhering to corporate guidelines and budgets.  The company’s performance management solution automates the performance management process and fully aligns goals, competencies, results and compensation throughout the organization.  Both products are delivered via the software-as-a-service (SaaS) model, can be deployed individually or fully leverage Workscape’s integrated Web-based platform and are now also available in Express versions for mid-sized companies. 

 

About Workscape

Workscape is a leading provider of business-critical HR solutions that enable hundreds of organizations to manage their two largest workforce expenditures: employee benefits and performance-driven compensation.  Workscape’s offerings share a common technology platform, can be readily integrated with existing IT investments, serve millions of employees, and are scalable and configurable to meet the distinct requirements of organizations ranging from 2,000 to over 400,000 employees.  One client uses the company's award-winning multi-lingual compensation solution to compensate hundreds of thousands of employees across 70 countries.  Workscape’s outsourced benefits administration offerings are backed by U.S.-based 24/7 support for managers and employees on policies and processes. For more information about Workscape, visit www.workscape.com or call (888) 605-9620.