Milwaukee, WI, August 1, 2008. Zywave, a leading technology provider of products and services for insurance brokers, announced today that through its customizable client communication portal, MyWave Elements(TM), brokers can now seamlessly connect their clients to attorneys through a new service called Employment Law Line.
"The Employment Law Line will provide documented answers to employer’s human resource questions no later than the next business day. They can call as often as they have questions, saving thousands of dollars in legal fees," said Dave O’Brien, executive vice president & chief marketing officer of Zywave. "The Employment Law Line will provide the broker with the opportunity to maintain consistently high levels of client service without the responsibility, or the liability, to provide legal advice."
Through the MyWave Elements client portal, brokers provide access to the Employment Law Line service via a link to a secure site. Here employers can ask questions, retrieve answers and review any previously asked questions and responses securely stored on their own home page. This service builds upon the broker-client relationship and their role as a trusted advisor. It is a win-win opportunity for the broker, as well as the client.
"Brokers who provide services like the Employment Law Line create a competitive advantage to the incumbent broker. This advantage provides the unique opportunity for the broker, particularly in this tough market, to shift the dialogue from price to value, helping them to win new business while retaining existing clients," said O’Brien.
About Zywave
Zywave is the leading provider of a line of Web-based employee benefits and property and casualty communication, administration, and claims data analysis systems, designed to help insurance brokers gain profitable market share. Employed by nearly 1,000 partners and a majority of the Top 100 agencies, Zywave applications help brokers secure and retain business by differentiating them from their competitors, and allowing them to compete on a high-capabilities basis. Additional information is available at www.zywave.com.
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