FIRST ADVANTAGE ANNOUNCES HMS SIGNATURE SERVICE

Streamlined approach to professional and technical services enables customers to maximize use of First Advantage talent acquisition and applicant tracking system
PORTLAND, Maine, May 8, 2007—The Employer Services segment of First Advantage Corporation (NASDAQ: FADV) today announced the launch of HMS Signature Service, a client service methodology designed to enhance the quality of its customer relationships and professional services. In this new program, customers of First Advantage Hiring Management System (HMS), the company’s talent acquisition and applicant tracking system, will have streamlined access to support and development teams.

Previously, all First Advantage HMS customer service requests were handled by account managers, who managed tier-one customer support and routed tier-two support requests to appropriate subject matter experts within the company. With the newly designed HMS Signature Services, customers will:

• Have direct access to product experts within Client Service for service calls, technical issues and professional services requests. This approach will speed response times and improve first-call resolution rates.
• Be assigned to a “customer group” with developers that have knowledge of a customer’s specific configuration. This approach will reduce the need for customers to communicate details regarding their installations and boost turnaround time for development projects.
 
“HMS Signature Services delivers the personalized approach our customers have come to expect while improving access to the services they need to make the most of their First Advantage HMS solution,” said Rick Mansfield, executive vice president in First Advantage’s Employer Services segment.

In addition to HMS Signature Services, First Advantage also announced that is has created two Customer Account Executive positions, which will be responsible for educating customers regarding new HMS services and introducing customers to the portfolio of services offered by the company’s Employer Services segment, including screening services and tax credit programs.

About First Advantage
First Advantage’s Employer Services segment provides a comprehensive suite of global talent acquisition solutions specifically designed to reduce the time, cost and risk associated with candidate recruiting, applicant tracking, screening, assessments and ongoing retention processes. First Advantage’s talent acquisition and applicant tracking systems provide a total solution for managing the hiring process. Powering both salaried and hourly hiring, First Advantage HMS integrates all critical hiring related services on a single platform. Built on flexible technology, the system adapts and grows as needs change. First Advantage HMS supports hiring needs in 13 languages and with more than 100 culture settings.

PORTLAND, Maine, May 8, 2007—The Employer Services segment of First Advantage Corporation (NASDAQ: FADV) today announced the launch of HMS Signature Service, a client service methodology designed to enhance the quality of its customer relationships and professional services. In this new program, customers of First Advantage Hiring Management System (HMS), the company’s talent acquisition and applicant tracking system, will have streamlined access to support and development teams.

Previously, all First Advantage HMS customer service requests were handled by account managers, who managed tier-one customer support and routed tier-two support requests to appropriate subject matter experts within the company. With the newly designed HMS Signature Services, customers will:

• Have direct access to product experts within Client Service for service calls, technical issues and professional services requests. This approach will speed response times and improve first-call resolution rates.
• Be assigned to a “customer group” with developers that have knowledge of a customer’s specific configuration. This approach will reduce the need for customers to communicate details regarding their installations and boost turnaround time for development projects.
 
“HMS Signature Services delivers the personalized approach our customers have come to expect while improving access to the services they need to make the most of their First Advantage HMS solution,” said Rick Mansfield, executive vice president in First Advantage’s Employer Services segment.

In addition to HMS Signature Services, First Advantage also announced that is has created two Customer Account Executive positions, which will be responsible for educating customers regarding new HMS services and introducing customers to the portfolio of services offered by the company’s Employer Services segment, including screening services and tax credit programs.

About First Advantage
First Advantage’s Employer Services segment provides a comprehensive suite of global talent acquisition solutions specifically designed to reduce the time, cost and risk associated with candidate recruiting, applicant tracking, screening, assessments and ongoing retention processes. First Advantage’s talent acquisition and applicant tracking systems provide a total solution for managing the hiring process. Powering both salaried and hourly hiring, First Advantage HMS integrates all critical hiring related services on a single platform. Built on flexible technology, the system adapts and grows as needs change. First Advantage HMS supports hiring needs in 13 languages and with more than 100 culture settings.

First Advantage Corporation (NASDAQ: FADV) provides innovative products and services that mitigate risk by helping businesses, non-profit organizations, government agencies and consumers make more informed decisions. Headquartered in St. Petersburg, Fla., the company has more than 4,700 employees in 11 countries that support over 90,000 clients globally. More information about First Advantage is available at www.FADV.com.

The HR industry´s premier online community and resource for Human Resource professionals: HR, human resources, HR community, human resources community, HR best practices, best practices in human resources, online communities for HR, HR articles, HR news, human resources articles, human resources news, HR events, leadership, performance management, staffing and recruitment, benefits, compensation, staffing, recruitment, workforce acquisition, human capital management, HR management, human resources management, HR metrics and measurement, organizational development, executive coaching, HR law, employment law, labor relations, hiring employees, HR outsourcing, human resources outsourcing, training and development
hr.com. human resources management resources for hr professionals. | HR menus | HR events | HR Sitemap