WESTON, Fla.--(BUSINESS WIRE)-- Ultimate Software (Nasdaq: ULTI), the leading provider of unified, end-to-end human capital management (HCM) SaaS solutions in North America, announced today that First Volunteer Bank, a leading multi-market community bank, has unified its HCM processes and leveraged better access to HR metrics since going live on UltiPro Workplace in February 2009.
Prior to UltiPro, First Volunteer Bank was relying on a payroll service bureau and its time management solution. The range of challenges with this provider included service issues, inefficiencies, and functional barriers to consolidated workforce reporting. Since making the switch, First Volunteer is benefiting from UltiPro’s unified reporting and time management functionality as well as Ultimate’s industry-recognized customer support.
“With UltiPro, everything is under one umbrella. Whether HR, payroll, time management, or recruiting, the solution is all from one vendor and all unified in one place,” said Don Griffin, director of HR for First Volunteer Bank. “With UltiPro, we now have one central point of contact for everything that has to do with our HR-related information. Plus, we are supported by the greatest customer service that we’ve ever experienced from an HR solution provider.”
Because of his tenure in the industry, Griffin knew that customer service was a major factor when investigating potential HR solutions. After diligently studying different support models and speaking with customer references, Griffin identified Ultimate’s service as a major differentiator compared to other providers in the HR industry. According to Griffin, his high expectations for quality customer support are continually met.
“The number one difference between our previous payroll service bureau and UltiPro Workplace has to be customer service. The level of service that we’ve receive from Ultimate is excellent—beginning with the person who initially contacted us about UltiPro and his caring for our business all the way through deployment and use of the solution,” said Griffin.
Before UltiPro, First Volunteer’s HR team used disparate databases and systems to manage administrative processes. Subsequently, HR lacked the ability to address companywide needs for business intelligence, and the team relied on spreadsheets and manual calculations to present employee data. UltiPro now gives Griffin’s group the tools to quickly and easily develop metrics that meet the bank’s unique reporting requirements and that help executives monitor the overall business.
“Our prior payroll service bureau and its time management software didn’t give us the capability to do anything other than using canned reports that came with the product, and we had very little flexibility or opportunity to modify those reports,” said Griffin. “Now, instead of a cluster of systems that were cumbersome, inflexible, and almost impossible to report from, we have a unified HCM solution that drives payroll, recruiting, and time management with a full-blown, fully functioning reporting feature that immediately handles executive requests for employee information.”
“Financial service businesses are subject to audits and strict compliance guidelines, so it’s critical that companies like First Volunteer have fast access to real-time HCM analytics,” said Chris Phenicie, senior vice president for UltiPro Workplace. “We’re very pleased that UltiPro can assist First Volunteer with its business reporting objectives, while helping its HR team deliver strategic value and increased productivity to the business.”
About Ultimate Software
The leading provider of unified, end-to-end human capital management (HCM) SaaS solutions in North America, Ultimate markets its award-winning UltiPro solution as an on-demand service through Software-as-a-Service (SaaS). Based in Weston, FL, the Company employs approximately 1,000 professionals who are focused on developing the highest quality products and services. In 2009, Ultimate was awarded first place in the People’s Choice Stevie® competition for Favorite New SaaS Product and was ranked the #1 best medium-sized company to work for in America by the Great Place to Work® Institute for the second consecutive year. In 2008, Ultimate was the first HR/payroll SaaS provider to be audited and awarded the ISO/IEC 27001:2005 Certification for security management and was recognized for having the #1 “Best Product Development Team” in the nation by the American Business Awards. Ultimate has more than 1,900 customers representing diverse industries, including such organizations as The Container Store, Elizabeth Arden, Major League Baseball, The New York Yankees Baseball Team, Nintendo of America, and Ruth’s Chris Steak House. More information on Ultimate’s products and services can be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software Group, Inc. All other trademarks referenced are the property of their respective owners.
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