Date: October 8-9, 2009
Location: Seaport Hotel & World Trade Center, Boston MA
Summit Site: http://summits.aberdeen.com/index.php/cso.html
Date: October 8-9, 2009
Location: Seaport Hotel & World Trade Center, Boston MA
Summit Site: http://summits.aberdeen.com/index.php/cso.html
"The Chief Service Officer Summit has grown into the marquee networking and discussion forum for Chief Service Officers globally, as well as service, customer support, supply chain, and operations executives – the next ‘Chief Service Officers’ – to accelerate strategies for post-sales service transformation," notes Bill Pollock, Vice President and Principal Analyst for the Strategic Service Management Practice, Aberdeen Group.
Service executives value the opportunity to share strategies for raising the level of importance of service within their organizations. The alignment of best practices shared by our distinguished speakers alongside Aberdeen’s unparalleled research makes this Summit extremely influential in the service world. The 2009 CSO Summit will address the key questions on the minds of service and business executives across the globe, including:
• How do I drive operational efficiency to boost service profitability and still compensate for what is being eroded on the product side?
• How can I make my service business more sustainable?
• What strategies do I need to embrace to differentiate my service business to drive customer loyalty, retention and share of wallet?
Summit attendees will learn directly from the CSOs of leading global services companies how to:
• Insulate themselves against an ongoing cycle of economic volatility
• Drive organization-wide revenue creation
• Position themselves to thrive, and not merely survive, regardless of current economic conditions
If you would like to attend the Summit, please contact Tracey.Jones[at]aberdeen.com at your earliest opportunity to request a complimentary attendee pass.
Preview the incredible speaker lineup: Sarah McKenna, Vice President, Fan Services & Entertainment, Boston Red Sox Jeff Goldenburg, Director of Concessions & Merchandise Operations, Boston Red Sox Larry Wash, President, Trane Charles Johnson, CIO, Trane Troy Taylor, Worldwide VP, Customer Technical Services, Ortho Clinical Diagnostics, a Johnson & Johnson Company David Hare, VP, Enterprise Support Services, Symantec Gailen Vick, President, Reverse Logistics Association William Steenburgh, Senior VP, Xerox Services, Xerox Mark Weyna, VP, PMO transPHorm - Integrated Customer Services, Philips Healthcare Maggie Guliokas, Head of Customer Advocacy, ThermoFisher Janet LeBlanc, Canada Post Mary Crossno, Head of IT Operations, Cubic Pat Nelson, Vice President, Spares Management and Repair, Alcatel-Lucent Summit Site: http://summits.aberdeen.com/index.php/cso.html
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