Archived Webcasts and Podcasts

The intense competition and consolidation in the dining industry has forced businesses to continually seek out greater efficiencies and improved yield. As such, effective labor management has become more important than ever for the food and beverage industry.

Management is faced with the daily challenges of increasing guest satisfaction while minimizing employee turnover, and improving the business’ bottom line. Labor management issues such as optimal employee scheduling, wage and hour compliance, and the administration of new legislation such as the Affordable Care Act has forced many organizations to seek out more comprehensive technology beyond the features of existing Point-of-Sale (POS) systems.

Additionally, with labor costs being the largest, variable operational expense for food and beverage organizations (as high as 40% - 50% of costs), management is challenged with ways to reduce labor cost spending while decreasing employee turnover and not jeopardizing customer satisfaction. A comprehensive workforce management solution equips management with tools to monitor real-time staffing information, analyze budget performance and control labor costs, all while continuing to focus on increasing customer satisfaction and profit margins.

Within this session we will highlight the importance of managing labor, increasing labor effectiveness, ways to ensure labor compliance and how to motivate employees in a food and beverage setting. We will discuss strategies for operating your workforce more efficiently and ways to increase overall productivity and profitability.

The goal of this session is also to outline the labor management challenges facing the food and beverage industry and the emerging need for organizations to adopt more sophisticated workforce management solutions in order to stay competitive and to operate more profitability.

Most retailers agree transforming and improving the in-store experience is critically important for success, but not enough has been said about the role of the store employees who shape that customer experience (positive or negative). Earlier this year, RSR released their benchmark report WFM 2013: The Store Employee in the Customer Age, and noted: “Aside from the instant gratification that comes from taking a product home after a purchase, it’s the store employee that can make the difference to the in-store experience. But getting the most value out of the employee investment remains a challenge.” In this webinar, Paula Rosenblum from RSR will walk us through the report findings and recommendations for retailers nationwide.

Today’s knowledge economy, more than ever before, has made an organization’s people its most critical asset and one of its greatest investments. It is clear that mastering talent management helps organizations differentiate themselves in the marketplace, and thereby gain a competitive advantage. HR is firmly rooted in the belief that talent has impact, but can the same be said for an organization’s senior leadership—do they believe this to be true? Executives want evidence that HR is boosting their organization’s bottom line, but can HR substantiate and deliver this proof that talent equals financial reward?

Workforce analytics as part of a complete talent management strategy is critical for HR professionals as it enables them to connect the dots between their company’s overall performance and their investment in their workforce.

This is a demo, no certification credit will be given.

XpertHR is an award-winning online service that helps you ensure that your organization remains compliant with evolving and complex employment law issues at federal, state and municipal levels. We provide comprehensive, authoritative and up-to-date guidance on employment laws and regulations across all jurisdictions which is tailored to the needs of the HR professional.

Our trustworthy content is written by the top law firms, including Littler Mendelson, Morgan, Lewis & Bockius LLP and Fisher & Phillips, LLP and is edited by our in-house team of legal, HR and payroll professionals. It is kept constantly up-to-date so you can utilize our guidance and tools with confidence knowing we provide you with the most current information and alert you to key employment law changes. We do the hard work for you - thereby taking the pressure off you and your team to stay informed.
XpertHR is so comprehensive that unlike our competitors, you can find the answers to all your employment law questions in one place. We cover all areas from recruitment through retirement including universal HR topics like the Affordable Care Act, FMLA and Discrimination, to the more niche challenges such as managing workers abroad. What is the value of XpertHR?
• We remove the need to check multiple resources to find answers to your questions
• You spend less time researching and more time doing your job
• You can have more effective conversations with counsel therefore often reducing costs and saving time
• Your team gains valuable HR knowledge and confidence

This demo will take you through our suite of practical tools such as interactive workflow charts, model policies and documents, how to guides and supervisor briefings - all designed to save time and reduce risk.

With labor costs already rising, will additional healthcare costs cut even more into your margins? And with new, complex, and hard-to-understand regulations before you, how can you ensure you have visibility for compliance purposes? The right labor strategy could prove invaluable in managing these new challenges while continuing to meet increasingly demanding customers. The webinar Labor Strategies for Surviving the Affordable Care Act offers insight and actionable approaches that you can use now. As benefits continue to rise, what does that mean for your staffing strategies? Overtime? Part time and seasonal workers? Get ahead of this issue with a short web seminar on the immediate impact.

Temporary, freelance and project-based workers are fast becoming a staple of the U.S. workplace and research suggests that around a third of all jobs are now temporary in nature.

While utilizing temporary labor can provide significant cost savings over taking on internal, direct hire workers, engaging temporary staff of all kinds can expose your company to significant risks....especially in the great state of California!

Our virtual conference - led by Emergent President and California native, Bill Inman - will alert you to key CA compliance issues to watch out for and will show you how your company can mitigate these risks effectively.

The war for talent is on, and the traditional way to hire—fighting over local applicants for permanent (read: high-investment) roles—is quickly becoming unsustainable. To win the war for talent, you need to be innovative in your hiring approaches. Technological advances have expanded the talent pool, enabling companies to find and hire the best talent—on demand and irrespective of geography, via the Internet. And as these new staffing models such as online work, crowdsourcing, and distributed teams emerge, it is becoming increasingly clear that, in the words of Benchmark Capital General Partner Kevin Harvey, “if you have only local talent, you’re hamstrung.” In this session, oDesk VP of International & Enterprise Matt Cooper will discuss the key elements of these rapidly growing staffing models—including market landscape, industry players, use cases, and the emerging regulatory and compliance issues—as well as how best to leverage them.

USCIS recently released a new Form I-9 that all US employers will be required to use for new hires, rehires, and reverification starting May 7, 2013. This webinar will address changes to the Form as well as address continued compliance concerns associated with I-9 and E-Verify policies and recordkeeping. In this regard, Office of Special Counsel and Immigration Customs and Enforcement actions will be reviewed to identify areas where employer representatives should focus and recommend corrective action. It will also assess recent cases and settlements to identify employer concerns and best business practices companies should put in place. The webinar will review proposed immigration reform and likely changes to E-Verify and the use of the I-9 Form in the future.

Has your management team been sold on the idea that an ATS recruits people? Are you struggling with how to demonstrate your recruiting team’s impact on quality of hire? Are your other metrics (such as time to fill and cost per hire) potentially competing against your quality initiatives?

If you answered yes to any of these or are about to embark on a business case for further recruiting investment join us for a session that will help to answer these questions and give you information and tools to immediately and positively impact your side of the story. We will also discuss key quality of hire metrics from companies such as Disney Cruise Lines, Harrah’s Entertainment and others.

Ever wonder why some employee and employer relationships work well while others don’t? Those reasons are buried far beneath the surface of whether a job candidate has the necessary skills to perform the job function. Virtually every time, success can be predicted before the employee starts.

We didn’t simply wonder. My team and I embarked on an analytical and psychological review to determine why this does—or does not—happen. During this effort, we discovered that while there are many variations of successful job pursuit and recruitment techniques, there are constant success factors that determine a job candidate’s ability to make sound career choices and an employer’s ability to hire successful, long-term employees.

During The Hiring Prophecies: The Psychology Behind Recruiting Successful Employee discussion we will share the detail behind this information and how to apply it throughout your recruitment processes to evaluate these predictors to make the smartest hiring decisions!