03/06/2012    11:00 am - 12:00 pm

What benefits can a 5th generation Workforce Management solution deliver to your organization?

Presenters:
Andrew Ferguson (Softworks)

Time & Attendance, Labor Scheduling and Absence Management systems (Workforce Management) have been around for many years, from the earliest MS Dos based systems (remember them), to Windows and Web to the latest Cloud/SaaS and Mobile platforms.

This informative webinar will investigate what the actual benefits of installing a Workforce Management Solution will be. We’ll tackle some of the occurring questions such as is it worth the hassle to change or update your existing system and we’ll also explore what the additional savings will be in the upgrading from an earlier legacy system.

Learn how a 5th generation workforce management solution can:
•       Reduce overheads: enable more strategic ventures
•       Make better decisions, faster and improve productivity
•       Drive higher levels of employee performance
•       Optimise your existing workforce
•       Accurately manage and measure the cost of workforce activities

This seminar will also review the very latest in Workforce Management Solutions and how by leveraging all the tools and technology available today, modern WFM solutions can deliver benefits for both the employer "and" employee and provide a true platform for efficiency and future growth. Employee time is one of your company’s most valuable and costly resources. Knowledge of employee time results in faster decision making, improved scheduling and better labor cost management, making your company even more productive and competitive.

With over 20 years’ experience in the software industry, Andrew is recognised as an expert and innovator in the workforce management arena and is invited to speak regularly at conferences and events globally. Andrew’s focus is on delivering companies exceptionally user-friendly, comprehensive and optimised solutions. Softworks is founded on the principle that organisations can deliver greater flexibility in terms of labour demand to meet the needs of both the employer and the employee.

03/06/2012    11:00 am - 12:00 pm

Absence Management Best Practices

Presenters:
Loralee Bodo (Timelink)

This session will focus on absence management in the workforce today. Proper absence management is key to helping organizations maintain the highest levels of productivity, minimize the total cost of labor, and ensure compliance with constantly changing Federal and State leave management legislation. There are several absence management best practices that can, and should, be used to help organizations achieve these goals.

Effective absence management starts with the proper calculation and allotment of benefit accruals. Automating this process eliminates the risk of manual calculation errors and provides employees accurate information on available benefit days. To take this a step further, moving the leave request and approval process from manual to electronic makes the leave request process more efficient and provides transparency for employees and managers on available leave days. Managers and employees have the visibility into current account balances, future accruals, historical time taken off, and can receive notifications throughout the approval process.

With growing regulation of Federal and State leave compliance, it is imperative that organizations begin to centralize their case management processes and integrate them with leave management. Tracking FMLA and State Leave cases electronically brings leave management into a centralized location, allowing employees to take the appropriate time off, whether that is FMLA, Vacation, or Sick time. It allows for the tracking of case and period thresholds and makes sure leave time is allocated and used appropriately. Through the use of notifications, managers and administrators can monitor absences in real-time and regain control of the absence management process.

In this session, we will focus on absence management best practices and common tools to help you manage employee leave, increase transparency, and maintain compliance with common leave management policies.

03/06/2012    12:00 pm - 1:00 pm

Removing the Hurdles of Time Tracking

Presenters:
Scott Bales (Replicon)

No one likes to do time entry; That is no surprise. As painful as it is, logging time is a business necessity because not only does it provide the basis for paying employees for their work, it is also the method by which organizations can understand the cost and productivity of their employees and improve their business.

Times are changing and major technology advances like the cloud and mobile devices are transforming how organizations track employee time to make it easy and ubiquitous. In this session, you will learn how emerging technologies are re-inventing traditional way that we think about time capture to make it effortless for employees.

Mobile devices have already started to make time entry possible from virtually anywhere and there are great advances to be made in that area… but that’s only the beginning. Mobile devices work great for professional salaried employees, but what about hourly employees who still depend on traditional punch clocks?

Punch clocks have long been considered an “innovation dead-zone”, with little advances made in the last three decades. This area is ripe for disruption: Can you imagine if your punch clocks turned into a virtual HR service kiosk? Can punch clocks be relevant to salaried employees too? What about for small organizations who historically haven’t been able to afford this technology?

As we look into the future, we’ll also explore how other technologies can be leveraged to make time entry more automatic and ubiquitous. How can technologies like GPS systems and new concepts like automated intelligent data analysis play a role in time capture?

Join us for an exciting session that will push the limits of what we consider traditional time capture.

03/06/2012    2:00 pm - 3:00 pm

"My iPhone Shows You Owe Me One Million Dollars!" And Other Wage and Hour World Surprises

Presenters:
Lisa Dreishmire (Ogletree, Deakins, Nash, Smoak & Stewart, P.C.)

Have you done everything you can to prevent against surprises in the world of wage and hour issues? Wage and hour issues were challenging enough before our beloved smart phones began calculating supposed wage and hour pay losses for employees. This interactive presentation will assist you in avoiding the most common wage and hour pitfalls. In it, we will discuss the trickiest areas of the wage and hour world, innovative approaches to compliance and any questions you have about wage and hour issues.

The wage and topics we will cover are of a broad scope. Do you need to know more about minimum wage and overtime rules? Are you doing all you need to do with respect to recordkeeping? Are your employees properly compensated for meal and rest periods? Is your compensatory time system appropriate in the eyes of the law? Are you properly calculating overtime pay for your employees? Do you comply with your state's final paycheck rules? Are employees properly paid under the travel and commuting time rules? Do you have concerns about off-the-clock activities? Is your company properly taking pay deductions? Is it possible that any of your employees misclassified as exempt from overtime pay? Then this is the presentation for you, as each of these most difficult aspects of wage and hour legal compliance will be covered.

The presentation will be interactive, permitting a live exchange between you and the speaker. Please come prepared with questions and an inquiring mind. You may feel free to interject in the online format provided by HR.com. Don't miss this "can't miss" presentation!

03/06/2012    3:00 pm - 4:00 pm

3,2,1 WFM Breakthrough

Presenters:
Ray Howatt (Veteran affairs of Canada)

Learn how Veterans Affairs Canada turned the page on 5 years of long wait times for customers and realized unprecedented overnight successes in the areas of service levels, accessibly, talk times, absenteeism and more. Veterans Affairs operated a 450 agent multi skill, call center across seven cities. Veterans Affairs achieved the equivalent of a 25% staffing increase without having to hire any new staff. The audience will learn of the diminishing effect that years of interval based planning can have on a call center, its agents and its customers. The speaker will describe the leap of faith and the stunning results that were achieved by stepping beyond the fault planning methods that are still used by the vast majority of call centers. Veterans Affairs provides a fascinating case study in call center ethics and achievement. This is an organization that took the high road to service level reporting. Where many call centers would have relied on limited ports, controlled busy signals, and IVR deflections to generate the semblance of improvement, Veterans Affairs allowed customers uninhibited access. The resulting service level story was a truthful but risky gamble to drive meaningful change. Armed with credible evidence that the old methods were not working Veterans Affairs built a compelling business case for change and followed through with what is very likely the most dramatic call centre transformation the audience has ever seen. The audience will also learn about the advantages of global resource coordination across multiple sites and strategies for making agents vested partners in a staffing strategy renewal.

03/06/2012    3:30 pm - 4:30 pm

Time and Attendance Tracking for Mobile Employees, in Real-Time

Presenters:
Quentin Miller (VeriClock Inc.)

This session will cover the basics of mobile employee time and attendance tracking. Topics covered will include how to track and collect data in real time, how to manage this data once collected, and how to report this data in a way that maximizes the benefits to an organization.

The portion of the session that deals with tracking and collecting data from off-site employees will highlight the importance of doing so in real time. Some of the more costly issues to an organization will be identified, like favorable rounding of hours worked, forgetfulness, “buddy punching”, and outright cheating. Further discussion will include a look into some of the various hardware devices and the accompanying verification features available on the market, including GPS tagging, voice authentication, and caller ID/IP address recording.

Next, there will be a discussion on ways in which this data can be managed. Some of the pros and cons of using a cloud-based, hosted solution versus an in-house IT solution will be discussed. Also included in this portion of the session will be a look into the more common errors that can occur with tracking time, and how these errors can be managed.

Lastly, this session will delve into the different types of reports that can be generated once the data has been accurately gathered. These reports include payroll reports, job cost reports, and any number of other customized reports. This section will also touch on various ways this data can be integrated with existing programs used for such things as payroll and invoicing.