Critical to the success of virtually all companies is controlling labor
costs in ways that maintain productivity, customer service levels,
and compliance. It's a balancing act. You can't succeed if you only
focus on minimizing the cost of your labor. You also won't succeed if
you pay little regard to labor costs as you try to maximize production
or ensure 100% compliance with labor rules and government
regulations. The key is to find a way to get a better return on your
investment in labor.