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Certified OD Specialist

Greetings from Middle Earth Consultants!!!
Scheduled on Friday, January 16th – 20th2013 at 9:00 am – 6:00 pm

This program is implemented in 2 phases. The First is the CODA - Certified Organizational Development Analysis which is of 2 days and the second is the CODD - Certified Organizational Development Diagnosis which is of 3 days.

Training Overview:

       The Certified OD Specialist Program, of Carlton Advanced Management Institute, USA, is done in India, Indonesia, Dubai, Jordan and Singapore in association with Middle Earth Consultants. This program is implemented in 2 phases. The First is the CODA - Certified Organizational Development Analysis which is of 2 days and the second is the CODD - Certified Organizational Development Diagnosis which is of 3 days.

       As Business environment today is dynamic in nature, it poses a challenge to the effective functioning of an organization. An organization being the vehicle of achieving its mission & vision, it is very necessary to nurture the organization and all of its processes, systems and people it comprises. This can be done through learning of Organizational development practices. Organizational development involves the application of behavioral science knowledge to the planned interventions in organizational strategies, structures, and processes for improving an organization's effectiveness.

       This Certified OD Specialist program helps you to identify the needs of an organization and its people. It will provide guidance in formulating and implementing practices which are best suited to the changing needs of the organization. In addition it will provide the knowledge of underlying principles and theories of Organization Development and to build capability across a full range of OD competencies.

By attending this workshop you’ll be able to learn:

       Overview of Organizational development
       Organizational Diagnosis, using Malcolm Baldridge model
       Diagnosis of HR processes, people & indicators
       Understand organizations as process & system levels
       Identify and improve organizational processes and systems:
       Organizational leadership development
       Organizational culture using Hofstede and Schein’s model
       Organizational strategy & process alignment
       HR processes and their improvement
       Other organization processes
       Methods to implement and improve OD practices
       Understand knowledge management & its trends in organization
       Learn about key customer related aspects & models
       Develop capabilities for using one's self as an agent of change
       Build and develop organizational development solutions that will achieve the best long term results
       Application of various OD theories and models in real time situations

Unique benefits to the participants:

       Get a comprehensive, information packed courseware during the program and for back home use
       Learn from the industry experts who have a vast experience in the area of Organizational development
       Network with other professionals with same background and interest
       Brand yourself as a certified Organizational Development Specialist
       Unique "risk free" money back guarantee
       Candidates have access to contact the instructors for doubts and clarifications via phone and email.

Who should attend ?

       The course can be attended by HR professionals, OD practitioners, HR consultants & trainers, faculties in management institutions and anyone who is interested in the field of OD.

Trainer:

       Raj Alphe

Course Overview:

PHASE 1

Module 1

       Organizational Development overview
       Tangible & intangible aspects in organization
       Rapid pace of change & mega trends
       How OD has benefited organizations?
       OD overview, its history & advantages
       Some great thinkers in OD
       Various OD models i.e. Action research model, Burke-Lit win model etc.

Module 2

       Understanding strategy
       Overview of Porter five forces model
       SWOT analysis
       Value discipline model
       Role of Mission, vision & values
       Strategic alignment: analysis & planning
       Creation of strategy maps and drivers and key determinants

Module 3

       Organizational Diagnosis
       What is organizational diagnosis?
       Why diagnosis?
       Various diagnostic models
       Understanding Malcolm Baldrige business excellence model
       SWOT assessment using Malcolm Baldridge scoring sheet
       Identification of weaker areas of organization

Module 4

       HR process audit and identifying improvement areas
       HR processes
       Need for improvement
       Overview of People Capability Maturity model
       Why PCMM?
       Components of PCMM
       Process characteristics of five sequence levels
       Implementation & uses of PCMM
       Assessment & analysis of organization using PCMM

Module 5

       HR Key drivers of OD
       Competency Centricity
       Key determinants
       Understanding competency mapping
       Competency assessment
       Competency Improvement - training aspects when and why?
       Compensation Centricity
       Key determinants
       Rewards & basics of compensation
       Equity management
       Reward planning
       Performance Centricity
       Key determinants
       Understanding performance planning
       Managing performance

PHASE 2

Module 6

       Organizational Leadership & culture development-models & techniques
       Understanding leadership pipeline model for leadership development
       Succession planning
       Organizational culture & its importance
       Schein’s organizational culture model / Study of Hofstede model for assessing culture
       Integration of Leadership & culture
       Overview of corporate governance & best practices
       Organization communication process management

Module 7

       Organizational process improvement

       Business process & need for process improvement
       Porter value chain
       Process consistency using ISO model
       Process improvement using Business Process Improvement (BPR)
       Key characteristics of BPR & success stories
       Process optimization using six sigma models

Module 8

       Customer Focus
       What is Customer focus?
       Key Customer Focus Model – Kano Model
       Application of Kano Model
       Voice of customer (VOC) & its importance
       Techniques to capture customer needs
       VOC Matrix
       Organizing customer needs through affinity diagram and other methods
       Understanding customer expectations
       Key drivers of customer satisfaction
       How to measure customer satisfaction?
       Customer engagement
       Different stages of engagement
       Managing Customer Satisfaction
       Customer satisfaction & its importance
       Customer Life cycle

Module 9

       Knowledge Management
       Knowledge managements-benefits & importance
       Various aspects involved with KM
       Knowledge cycle
       Knowledge management strategies
       Selecting a KM strategy
       Knowledge management leadership

Module 10

       Managing Organizational Change
       Change management
       Why manage change?
       Types of change
       Change management process
       Planned change
       Lewin change model
       Action research model
       Change management iceberg model
       Satir change model
Starting OD interventions coping with change

Kindly feel free to contact me for further details.




Kiranmayi
8712879001
kiranmayi@mecindia.org
Visit: www.mecindia.in

01/16/2013 - 01/20/2013

kiranmayi k

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