Over the past decade a revolution has occurred in the world of work. What had to be done in office, can now be done across town or across the world. This phenomenon has been discussed and debated as large corporations leveraged cheap, overseas labor at scale to cut the costs of customer support and route processes. However, as we continue to debate this model, a new, more agile on demand labor model is emerging that enables greater flexibility and access for players of all sizes.
Traditional outsourcing arrangements relied on hundred page service level agreements, multiyear contracts and scores of committed people all doing the same process. Today’s labor marketplaces like Mechanical Turk, oDesk and Elance have allowed small businesses to outsource, and endowed larger corporations with a degree of labor flexibility not previously possible. We have entered a world where talent is at your fingertips 24/7. This new world raises interesting regulatory and security questions. It can be difficult to navigate and at times unreliable. How do you train remote workers? Are they W-2 or 1099? What type of work is too complex for outsourcing or crowdsourcing?
Join, TaskUs, CEO, Bryce Maddock as he delves head first into the challenges and opportunities presented by this new paradigm. In this session you will learn about the major on demand labor markets, their strengths, weaknesses and specializations. You will also learn about major regulatory concerns surrounding the classification of workers on these platforms. Finally, you will learn what these marketplaces can and cannot handle. Maddock will give examples of how specific companies have used outsourcing marketplaces and crowdsouricng effectively and ineffectively. He will explore issues surrounding the security of data and the training of remote employees.
In this 40-minute webinar you will discover how to, and more importantly, how not to, leverage the global labor force.
Who Should Participate
All HR Professionals and business leaders who are (or have tried) outsourcing, crowdsourcing and working with remote teams.
What You Will Learn
You will learn about all of the major online labor marketplaces, their strengths, weaknesses and specializations. You will learn about the regulatory environment surrounding the classification of remote workers. You will learn how to effectively recruit, hire, train and retain remote workers on these marketplaces.