Knowledge Management: The Retrieval of Vanishing and Under-Utilized Knowledge Reserves

Knowledge -- once you have it, how do you share it? Organizations often have an untapped resource, the knowledge resident in their workers. When workers enter the organization, they bring with them knowledge and skills they have acquired over time through their experiences, education, and concentrated effort. Some earned knowledge through education, others gained knowledge through on-the-job experiences and observation, and yet others increased knowledge through professional relationships with mentors or coaches. Assuming that there is a reasonable mission and hiring strategy that guides the organization, every worker in the organization has something they can contribute to the organization’s overall knowledge base. Nevertheless, these reserves often go un-noticed and under-utilized.

A thoughtfully designed knowledge management (KM) system makes use of these readily available and resident knowledge resources. The astute human resource (HR) executive endorses and promotes knowledge management both as a concept and a reality. Realizing the there are varying levels of knowledge; a knowledge management system must be thoughtfully and purposefully designed using best practices and studying best of breed. When the design of the KM system is explicit and informed, the organization can capture and make use of the available knowledge.

This session examines ways in which the hidden reservoir of knowledge within an organization can be discovered, developed, organized, and shared to the benefit of an organization. Practical aspects of knowledge management will be explored including what kinds of knowledge to gather and store as well as ways in which technology can facilitate the effort to support the knowledge management effort. Additionally, we will examine best practices steps toward managing the knowledge cycle and creating a knowledge management system. Finally, a case study example demonstrating the best-of-breed in the area of knowledge management will be provided.

Human Resource executives, managers, and other business professionals

Please join us as you will learn the following:

Identify what knowledge is

Define Knowledge Management

Analyze the relationship between organizational learning and knowledge management

Examine the knowledge management cycle. Identify technologies that can benefit knowledge management

Examine one case study demonstrating knowledge management best practices

The e-HR Advantage: The Complete Handbook for Technology-Enabled Human Resources (2011) by Dr. Deborah Waddill and Dr. Michael Marquardt

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