As organizations seek to reduce budgets, target processes, performance efficiencies, and expectations of employee’s workload seemingly increase while intellectual capital is lost as headcount reductions become the norm.
Departments in companies store business information in their online and/or offline storage areas for their team members or the organization to easily access. This creates multiple versions of information. The information is also distributed through training, job aids, Electronic Performance Support System (EPSS), cheat sheets, communication letters, and so on. The nature of this information storage and distribution could cause redundant content creation and maintenance efforts. This information (business knowledge) can be shared by multiple audience groups, regardless of which department each person is in, which products, or services they support.
This session provides a working example of multi-modal output of content via an Electronic Performance Support System (EPSS), ILT, vILT, e-Learning, and Just-in-Time (JIT) content consumption. Using this type of approach allows training organizations and business information owners (BIOs) to keep up with the ever-changing business environment with reduced headcounts and increasing business knowledge and data.
This session also presents a new workflow for business information creation and maintenance for an Electronic Performance Support System (EPSS), which is enabled by collaborative efforts of business information owners (BIOs) and the training department. This workflow leverages metadata-driven content aggregation in a Learning Content Management System (LCMS) and seamless user experience using Single Sign-On (SSO).
The metadata-driven technology delivers customized informal learning and formalized training, in multiple modalities, for different functional roles, products they handle, and physical location.
Who Should Participate
• Instructional designers
• Training managers
• Information/Knowledge architect & developers
What You Will Learn
• Architect a knowledge repository to deliver personalized information
• Structure knowledge to deploy multi-modal, multi-channel deliverables
• Introduce metadata schemas for personalized information delivery
• Collaborative workflow between Business Information Owners (BIOs) and Training for information creation and maintenance
Information Mapping by Robert E. Horn: Training in Business and Industry. March 1974/Vol 11, No.3.