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Single Source Design Methodologies for Personalized Electronic Performance Support System (EPSS)

Single Source Design Methodologies for Personalized Electronic Performance Support System (EPSS)
June 7, 2012 at 2:00 - 3:00 PM ET
Shane Verheyen, AAA University Administration(AAA Insurance Exchange)
Sean Lee, Training Manager(AAA Insurance Exchange)
As organizations seek to reduce budgets, target processes, performance efficiencies, and expectations of employee’s workload seemingly increase while intellectual capital is lost as headcount reductions become the norm.

Departments in companies store business information in their online and/or offline storage areas for their team members or the organization to easily access. This creates multiple versions of information. The information is also distributed through training, job aids, Electronic Performance Support System (EPSS), cheat sheets, communication letters, and so on. The nature of this information storage and distribution could cause redundant content creation and maintenance efforts. This information (business knowledge) can be shared by multiple audience groups, regardless of which department each person is in, which products, or services they support.

This session provides a working example of multi-modal output of content via an Electronic Performance Support System (EPSS), ILT, vILT, e-Learning, and Just-in-Time (JIT) content consumption. Using this type of approach allows training organizations and business information owners (BIOs) to keep up with the ever-changing business environment with reduced headcounts and increasing business knowledge and data.
This session also presents a new workflow for business information creation and maintenance for an Electronic Performance Support System (EPSS), which is enabled by collaborative efforts of business information owners (BIOs) and the training department. This workflow leverages metadata-driven content aggregation in a Learning Content Management System (LCMS) and seamless user experience using Single Sign-On (SSO).

The metadata-driven technology delivers customized informal learning and formalized training, in multiple modalities, for different functional roles, products they handle, and physical location.
Who Should Participate
• Instructional designers • Training managers • Information/Knowledge architect & developers
What You Will Learn
• Architect a knowledge repository to deliver personalized information • Structure knowledge to deploy multi-modal, multi-channel deliverables • Introduce metadata schemas for personalized information delivery • Collaborative workflow between Business Information Owners (BIOs) and Training for information creation and maintenance
Recommended Resources
Information Mapping by Robert E. Horn: Training in Business and Industry. March 1974/Vol 11, No.3.
Training and Development
Performance Management
Online Collaboration Tools
Approaches and Systems (not software)
Corporate Learning
Authoring Tools
Learning Content Management Systems
Blended Learning
Content Development
Planning and Strategy
Technology Enabled Learning
Presented by
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Shane Verheyen
AAA Insurance Exchange

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Sean Lee
AAA Insurance Exchange

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Event Sponsors
File List
Name Comment Rating
Image of Ericka Browne, SPHR-CA, GPHR Ericka Browne, SPHR-CA, GPHR
Blue Water Thermal Solutions
3 / 5
Good Presentation
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Training in the 21st Century
2 / 5
Poor Presentation
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3 / 5
Good Presentation
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Bethune-Cookman University
4 / 5
Very Good Presentation
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Volunteers of America Texas
4 / 5
Very Good Presentation
Image of Duane Ramirez Duane Ramirez
KDRAM Solutions
3 / 5
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3 / 5
Good Presentation
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FedEx HQ
4 / 5
Very Good Presentation
Image of Kimberly Kramp Wilson Kimberly Kramp Wilson
Liberty Bank, Inc.
3 / 5
Good Presentation
Image of Ludovick Chong Ludovick Chong
Rocky Mountain Equipment
4 / 5
Very Good Presentation
Image of Myrna Hoekstra Myrna Hoekstra
General Equipment & Supplies, Inc.
3 / 5
Good Presentation

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