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Show me the money! Measurable ROI Using Pre-Employment Assessments

Topic:
Show me the money! Measurable ROI Using Pre-Employment Assessments
Date:
March 23, 2012 at 3:30 - 4:30 PM ET
Presenters:
Jay Janovics, Director of Optimization Services(CEB’s SHL Talent Measurement Solutions)
webcastImgVirtual
Description
Achieving strong business results depends on hiring and retaining great people. Organizations who recognize that people are their most important asset demonstrate that understanding by establishing effective processes to attract, place and promote the right people. However, even with the right processes in place, the quality and success of talent decisions is impacted by the quality of information used to make those decisions. In this webinar, you will learn how a number of organizations have incorporated People Intelligence into their hiring process to help inform and improve their hiring decisions, and how this approach yields practical, measurable business impact.

Quantifiable measurements of the impact People Intelligence can have on key business outcomes includes effectiveness metrics such as increased productivity, sales and retention. These outcomes are what ultimately drive success for the entire business.

In this session, learn how companies are experiencing dramatic results through People Intelligence measurement, including how:

High-scoring customer service agents at a cable company handle calls 15% faster and generate 26% more revenue per call, translating into an additional 500,000 calls and $1.3 million in revenue generated per year.

At an automotive parts retailer, salespeople with higher sales potential sell 21% more over their first three months in the job, translating into over $120 million in sales across the entire retail workforce.

Broadband cable technicians with stronger problem solving and mechanical reasoning skills make 27% fewer mistakes on installations, leading to a savings of over $2 million in reduced trouble calls.

You’ll leave this session with the strategies you’ll need to evaluate and improve the effectiveness of your company’s hiring and retention processes.
Who Should Participate
HR Leaders
What You Will Learn
Learn how companies are experiencing dramatic results through People Intelligence measurement, including how: High-scoring customer service agents at a cable company handle calls 15% faster and generate 26% more revenue per call, translating into an additional 500,000 calls and $1.3 million in revenue generated per year. At an automotive parts retailer, salespeople with higher sales potential sell 21% more over their first three months in the job, translating into over $120 million in sales across the entire retail workforce. Broadband cable technicians with stronger problem solving and mechanical reasoning skills make 27% fewer mistakes on installations, leading to a savings of over $2 million in reduced trouble calls.
Recommended Resources
www.shl.com
Communities
Human Resources Management
Staffing and Recruitment
Leadership
Performance Management
Workforce Planning and Analytics
Workforce Planning
Quality of Hire
Presented by
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Jay Janovics
CEB’s SHL Talent Measurement Solutions

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Event Sponsors
CEB’s SHL Talent Measurement Solutions
CEB’s SHL Talent Measurement is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions. SHL was acquired in 2012 by CEB, the leading member-based advisory company.
File List
Feedback
Name Comment Rating
Image of Elaine Thorsby Elaine Thorsby
Unemployed
4 / 5
Very Good Presentation
Image of Evan Lenhardt Evan Lenhardt
ManpowerGroup Inc.
5 / 5
Excellent Presentation
Image of Michael Huddy Michael Huddy
Westmoreland Vesper & Quattrone
5 / 5
Excellent Presentation
3 / 5
Good Presentation
Image of AYMEE PLASENCIA AYMEE PLASENCIA
BLACKWELL GLOBAL CONSULTING
5 / 5
Excellent Presentation
Image of Tom Sain Tom Sain
Exxceed
5 / 5
Excellent Presentation
Image of Mark Rettberg Mark Rettberg
CoreCentive
3 / 5
Good Presentation
Image of Ricki Davidson Ricki Davidson
Chickasaw Nation
5 / 5
Excellent Presentation
Image of Rebecca Oshel Rebecca Oshel
Unemployed
3 / 5
Good Presentation
Image of Andrea Wilson Andrea Wilson
BestWork DATA
Great job! 5 / 5
Excellent Presentation

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